contact me on- (Nine Seven Two Two One Five Seven Nine One Eight) Email - mansi dot mistry at delta hyphen ssi dot net Job Title: Salesforce Solution Architect Location: Charlotte, NC (Onsite)Duration: 12 MonthsJob Description: The CRM Solution Architect is a highly motivated, skilled expert who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for Capgemini's customers with Business Outcome based solutions that includes areas like customer experience, customer servicing, service center solutions, etc. Good to have solutioning experience around platforms like Salesforce and Dynamics and good understanding of how these systems will connect into the broader IT ecosystem using modern integration patterns. You will be required to assess customer needs and strategize offerings and solutions that justify business outcomes. The Solutions Architect is well versed in understanding the solutions/functions in CRM, Customer Service. Expert in one or more of the CRM (Salesforce, Dynamics, etc Integration with Guidewire policy center and a grounding in insurance processes-engaging senior client stakeholders, enterprise/solution architects for getting alignment on the solutions-Customer 360/customer data initiatives-integrating the different solution components across the IT ecosystem. New age integration patterns REST/etc. Cloud technologies capabilities like AWS/Azure/etc. Solution design and implementation best practices.Responsibilities: Serve as a digital solution architect with SME knowledge in designing, implementing solutions in the contact center, etc space. Implementing capabilities including (but not limited to): Omni-channel experience, sales management, opportunity management, Queuing, routing, and experience, Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording. Create/contribute to helping customers build business cases for transformation from a technology standpoint. Conduct roadmap sessions with business leadership, vendor architecture and sales support. Define/blueprint and implement technology solutions, integrations, AI/ML to enhance customer experience. Define and drive POCs/pilots/MVPs to scale implementations. Preferably understand domain driven design (DDD) and conduct solution design workshops. Provides solution consulting, technical design, and sales support for account opportunities. Provides ownership of Technical Solution Deliverables. These could include Participating in Discovery and consulting engagements. Documentation of Business Requirements, Infrastructure Requirements. Participating in Solution/Delivery Assurance oLead the programs from solutioning to implementation/rolloutSkills: Bachelor's degree with 15+ years of total experience in Information Technology. 10+ years providing and implementing solutions in CRM (Salesforce Hands on experience designing, implementing CRM/Experience solutions in Salesforce. Proficient in understanding how CRM works tightly with Policy admin systems. Leading major digital solution architecture and implementation programs in the space. Ability to foster and maintain strong client relationships. Ability to present and engage CxOs/Head of Architecture/senior stakeholders. Excellent communication skills and ability to provide demos or workshops.Nice to Have: Experience providing digital experience, business automation solutions using CRM as well as AI/ML, contact center technologies. Good understanding of public cloud (AWS, Google, Microsoft) computing architectures and services. Preferred entrepreneurial mind set and used to working in a dynamic work environment. Preferred recent hands on experience on one of the many CRM platforms (Salesforce, Dynamics) and Contact center platforms (Genesys, NICE