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The Salon Guest Services Receptionist will help foster the culture through self-leadership, passion, integrity, creativity and hospitality. The Receptionist supports the Salon and ensures the client receives a warm, friendly, and professional interaction on every visit. The Receptionist is responsible to stay abreast of all Salon events, stylist preferences and Salon offerings. The Receptionist ensures proper bookings within the Salon, and maintains strong and professional communications with managers, employees and clients.

Summary of Key Responsibilities

• Customer Service/Leadership
• Daily Operations
• Presence
  • Present a professional image with appropriate hair, make-up (if applicable), and attire.
  • Follows dress code guidelines as outlined by Human Resources.
  • Greets all clients with a prompt, warm, and professional welcome.
• Accountabilities
  • All bookings must include the guest name, member number (if applicable), phone number and service.
  • Phone calls must be promptly answered with professionalism and consistency, to include following phone scripts for new clients, to ensure qualifying questions are thoroughly answered for proper booking of service with the appropriate stylist.
  • Appointments should be confirmed with the client immediately upon booking to ensure accuracy.
  • Appointment distribution must be handled fairly throughout the Salon.
  • Cell use is not permitted while on shift, in the Salon.
  • Ensure no employee other than the Manager/Director and Receptionists are behind the front desk.
  • Clear communication with Stylist on any appointment bookings, changes and/or cancellations.
  • Attend meetings and trainings as communicated by the Salon Manager/Director.
• Other tasks as assigned by Salon Manager/Director.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibility that may be required of the employee.

• Provide quality customer service to all clients to ensure we deliver high level of hospitality & integrity, while providing a world-class experience, to help our members live well.
• Treat members, guests & employees with fairness, integrity, positivity and consistency.
• Delivers a strong & consistent work ethic.
• Attends trainings and meetings as scheduled.

• Act as support system to our Salon Coordinator, Director & staff.
• Independently handle difficult service situations as they occur, and demonstrate excellent communication and problem solving abilities with solid judgment.
• Ensures a positive client experience at all contact points.
• Administrative work to include but not be limited to: payment transaction accuracy, booking accuracy, order receiving, inventory support and assistance, stocking and display of products, and other administrative tasks as assigned by the Manager/Director.
• Promptly answer all incoming calls in a professional and concise manner, to ensure booking accuracy. Returning calls as needed for appointment changes and/or cancellations.
• Retail product sales required, to include staying abreast of products offered by manager-provided and self-education.
• Strong communication and teamwork with the Salon staff, establishing and maintaining the confidence of the staff.
• Thorough understanding of the opening and closing procedures.
• Answer all inquiries for Salon.
• Offer clients beverage, and any other comfort needs.
• Upkeep of overall Salon cleanliness, to include but not be limited to sweeping after each haircut, straightening furniture, beverage station, counter tops, tool sanitization, pick up of towels, trash and magazines, and restroom cleanliness as needed.
• Stocking all Salon supplies necessary to include, but not be limited to shampoos, conditioners, treatments, tools, Salon gowns and towels.
• Strong communication with management for stock replenishment.

Requirements

Physical Requirements

• Standing, sitting, smiling and communicating for sustained periods of time.
• Frequent lifting up to 25 pounds.
• Movement with fingers, hands, wrists and arms.
• Ability to grasp and reach, sometimes above shoulder level.
• Ability to stoop, kneel and crouch.

Qualifications

• Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
• Ability to multitask, works well under pressure, and able to work in a fast paced environment.
• Ability to work weekend day and be evening shift.
• Exceptional organizational, written and oral communication skills.
• Ability to problem-solve on the spot.
• Must be able to sell Salon retail products.

Benefits

Working at EBC benefits you!

• Paid time off for full and part-time team members.
• Health, Dental, and Vision Insurance for qualified team members.
• 401k - company match
• Parking and transit benefits

• Complimentary club membership and employee discounts
• Flexible schedules
• Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.