Job Summary

This job is a combination of Service, Installation and Production of our technologically advanced machine vision lumber grading systems.

Job Responsibilities Include (not limited to):

• Mechanical, electrical and network installation of systems


• Customer support both onsite and remotely (24-hour support service)


• Setup and install software on computers


• Travel domestically and internationally on the order of 25-50%.


• Troubleshoot and repair mechanical components, electrical components, computer hardware and computer software as needed.


• Perform scheduled maintenance visits, both remotely and onsite (must be able to lift 25-50 pounds).


• Assist in scanner installation as needed.


• Work with our customers to maintain systems and realize maximum benefit from our systems.


• When not at mills or traveling you will be part of clients 24/7 phone support program and be on-call on a rotating schedule via telephone and high-speed internet during weeknights and weekends.


• Assist in the manufacturing department as needed.


• Build and setup computers in preparation of system testing and shipment.


• Calibrate and test new systems as needed.


• Perform other duties as required.

Basic Requirements:

• Excellent people skills with a can-do attitude


• Ability to travel up to 50%


• MS Windows and basic networking skills


• Mechanical aptitude


• Ability to multitask

Preferred Additional Skills:

• Experience in sawmill or planer mill environment


• Experience in basic electrical wiring or reading prints


• Ability to install computer programs and navigate windows environment


• Network setup


• Maintenance experience