• Prepares requisitions for office supplies including those for IL Teacher supply orders.
• Tests all supplies or devices for working order.
• In timely manner, make returns to supplier if items are defective.
• Reserves meeting rooms and/or video or ICN conference line as requested for meetings.
• Support IL Teachers as requested (ex. appointment cancelations or rescheduling appointments).
• Keeps records of all vendor invoices for reference.
• Ensure application IL program packets and related documents are collated and available upon demand.
• Serves on the Independent Living Advisory Committee (ILAC) as secretary, attends quarterly meetings, assists with agenda preparation, takes succinct meeting minutes and disseminates approved documents to committee, non-voting members, and staff, maintains/disseminates approved ILAC membership list including membership terms, and as requested coordinates guest speaker.
• Assists annually to update all support groups on IDB website.
• Coordinates and supports program administrator with reviewing various documents including staff travel claim forms and acting as timekeeper through Workday.
• Coordinates activities with administrative units as requested.
• Delegates and monitors work flow as well as assignments to AARP volunteer. Prepares and sends AARP's bi-weekly timesheet to AARP Foundation SCSEP Office.
• Case Management
• Performs specific case duties and review and support of IL Teachers who manage caseloads (ex. applicant, eligibility, plan, authorization, equipment receipt forms (ERF), and closure); monitoring service provisions for clients (ex. Community-Based Training, IL Senior Integration, etc.), and complete paperwork and/or computer entries within case management system.
• Monitors receipt of and upload applicant or client reports/medical records.
• Responsible to order/re-order IL Teacher client transfer box supplies (i.e. aids, devices and equipment).
• Tests all supplies, devices, or equipment for working order.
• Make returns to supplier(s) as needed for defective items.
• As assigned, supports the Vocations Rehabilitation (VR) Counselor and IL Teachers in meeting successful employment and IL outcomes.
• Responsible to maintain IL Teacher case logs.
• Ensure approved case status moves are reflected in the case management system.
• Notify IL Teacher of any missing signed documents from respective paper files or any missing electronic case entries, if noted.
• Mail out client response form.
• Enter Client Survey Forms to an electronic tracking system for federal reporting.
• On a monthly basis, from all IL staff collect data related to outside IL phone/email/written inquiries, or information and referral made for those individuals who are not entered into the IDB case management system.
• Support the IL program administrator when requested with extrapolating data and information from the case management system and other sources.
• Reviews electronic case records or paper files to ensure they are in compliance with federal, state, and agency documentation requirements. Customer Satisfaction and Professional Conduct
• Provide quality customer service internally and externally, utilizing all relevant, professional skills, including, but not limited to, language and computer skills.
• Exhibit professional and respectful behavior to staff, customers, and the general public.
• This includes exhibiting a positive attitude, being dependable, and maintaining cooperative and productive relationships with co-workers, supervisors, and subordinates.
• Responsible and reliable in attendance.
• Special assignments as assigned for the achievement for agency goals and objectives.
• Other duties as assigned.

Skills Required