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Senior Administrative Assistant
Location: US-IA-Ankeny
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Position Description: Review and process intrastate for-hire permits and certificates. This includes ensuring proper insurance forms, tariffs, financial fitness and fees are filed and entered into the ARTS system. Review and fulfill applications for pro-rate titles used by commercial vehicles. Review and fulfill applications for titles issued to vehicles owned by government agencies. o Review and approve applications for the issuance of official titles, registrations and plates to state, county, school and city governmental entities. Enter application information into the VR&T System. Send title, registration and plates, if necessary, to appropriate agency. Review plate requests for issuance. Review and determine eligibility for issuance of persons with disabilities, PWD, placards, stickers and plates. Respond to inquiries regarding Secure Power of Attorneys. Mail forms as needed. Review and process restricted registrations for golf carts for Persons With Disabilities (PWD). Scan and archive records for all these functions and others as directed in VMCS. Manage and direct customer traffic at the front lobby desk. Skills Required: Ability to review applications for accuracy based on established laws, rules and procedures. Experience entering data into a complex IT transactional system to fulfill orders or programs. Customer service experience for fulfillment of mail and on-line orders. Ability to track, manage and organize their work. Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters. Oral communication experience, specifically to resolve customer issues through phone calls. Ability to work with minimal supervision once assignments are provided. Experience Required: Customer service experience for fulfillment of mail an don-line orders Oral communication experience, specifically to resolve customer issues through phone calls. Experience entering data into a complex IT transactional system to fulfill orders or programs. Education Required: High school diploma or equivalent.
Arete Technologies Inc
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