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Mercers Multi National Client Group is seeking candidates for the following position based in our offices in Frankfurt or Munich:

Senior Client Manager Global Benefits Management (GBM)


Mercer is one of the most internationally renowned, but at the same time, most likable management consulting firms in the People & Investment field, where diversity, equality, and social engagement are highly valued. Look forward to a respectful environment with a great international team. This position is part of our Global Benefits Management (GBM) team, which specializes in advising national and international clients on their global benefit strategy. Our dedicated team of approximately 9,000 experts worldwide helps companies in 150 countries effectively manage their benefits to create a better future for their employees.


What can you expect:

The Global Benefits Management (GBM) Senior Client Manager will be responsible for managing the GBM relationship for your own portfolio of dynamic GBM and/or Darwin clients supported by a Client Service Manager (CSM), Centre of Excellence and for large complex clients a Client Director.
As a Senior Client Manager you will focus on client retention and satisfaction, executing on the requirements effectively and bringing new ideas on how to operate more efficiently and how clients can evolve their benefits in line with their benefit philosophy. The Senior Client Manager will be the main point of contact for the client and will therefore need to establish a trusted relationship and manage the day to day deliverables and escalations.


We will count on you to:


Manage the GBM client relationship for your own client portfolio

Work with the GBM client team to ensure client satisfaction, setting clear direction on how the team will meet client expectations

For relevant clients bring together seamless delivery of both Darwin and GBM

Scope and deliver high standard annual stewardship meetings alongside the wider client team and other agreed deliverables (e.g. quarterly business reviews)

Understand, leverage and ensure quality of data input of our core clients systems

Oversee ensuring all renewals are tracked and reported correctly on core reporting system

Deliver the GBM client journeys to generate case studies to support growth strategy

Support GBM Local, GBM Client Manager and Service Manager training as required

Have a curiosity for new ideas that will evolve your clients benefits and pro-actively share relevant points of view and trend information

Participate in innovation sessions, identifying problem areas, and thinking of potential solutions.

Influence and guide CSMs and clients on the relevance of the trends and how they can effectively execute the initiatives

Develop expertise in specific topics of interest, including Darwin, global financing, wellness and Diversity and inclusion

Act as a part of team, working collaboratively and in partnership with all stakeholders at all times

Support ad hoc on other client re-bids and issues


What you need to have:


Proven experience and knowledge of the Global Benefits environment

Significant delivery of Consulting and/or Broking expertise

Excellent verbal and written communication skills in
German and English
, other languages a plus


What makes you stand out:


Collaborative way of working and good communicator

Excellent teamwork and experience working with virtual and global team members

A positive and energetic attitude, inspiring other team members

A commercial acumen together with strong negotiation skills


What is in it for you:


All the advantages of a stable corporation (attractive compensation including employer-funded occupational pension, company savings plans, discounted rates for disability insurance and life insurance)

Extensive benefits package including job bicycles, discounted memberships for sports and wellness facilities (GymPass), discount portal, and more

Group accident insurance that covers you professionally and personally 24/7

A secure, permanent employment contract

Flexible working hours, 30 days of vacation, various special leave days

Individual development opportunities

Good balance between working from the office, at the client's site, or from home, with the possibility of international work

An open and diverse corporate culture, using "Du" even with top management, no dress code (except for customer contact, where we follow the customer's dress code)

An international team with direct colleagues in Frankfurt, Munich, Dsseldorf, and Stuttgart

Modern offices in central locations (Munich's Glockenbach district, right by Grtnerplatz; Frankfurt's Messeturm, subway directly at the office and close to Bockenheim and Westend)


If you are interested:
Please use our Online-Tool to upload your application in English. Please note that we cannot accept applications via e-mail.
If you have any questions, please feel free to contact Ms Jil Kampendonk.
(e-mail removed) | +49 (0) 211 44779 1223


About Mercer:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed) Follow Mercer on Twitter @Mercer.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.