Be responsible for the execution/deployment of releases and approval of service changes

Promote Continuous Improvement culture within own scope of accountability (within Shell team and 3rd party suppliers) Dimensions and Special Challenges

The landscapes are globally used and have a high level of integration.

Must be willing to be on-call and/or work shifts/overtime and/or weekends as necessary for applications and systems support and maintenance

Must occasionally work US overlap hours to connect with global team members (can take calls/meetings remotely), 24x7 operational coverage Qualifications and Skills Mandatory

3+ years of relevant experience

Requirements Accountabilities

Deployment & configuration of business solutions and Applications preferably into Azure (Primary) & AWS (Secondary)

Preparation of deployment scripts

Provide support for deployed solutions in a production IaaS environment

Engage in production support activities

Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers

Ensure that end-to-end performance is monitored and maintained to high level of quality, standards, supportability and operability as defined within negotiated and agreed Service Level Agreements (SLAs) and to propose and implement necessary Service Improvements