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Collaborate with Sales and Field engineering teams to accelerate the adoption and growth of the Databricks platform and help ensure customer success by increasing focus and technical accountability to the most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected; own and drive growth in the assigned customers and use cases through leading the customers’ stakeholders, creating and driving plans and strategies for Databricks colleagues to build upon. Detailed job duties include: Engage with the Solutions Architect to understand the full Use Case Demand Plan for prioritized customers; Lead the Post-Technical Win technical account strategy and investment plan for the majority of Databricks Use Cases within our most strategic accounts; Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks; Serve as the first contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account, oftentimes services multiple use cases within the largest and most complex organizations; Leverage both Shared Services of User Education, Onboarding/Technical Services and Support resources, along with escalating to Level 400/500 technical experts to build the right tasks that are beyond your scope of activities or expertise; Create, own and execute a point-of-view as to how key use cases can be accelerated into production, bringing EM/PM in to prepare Professional Services proposals; Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs; Develop mutual success plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams: Main use cases moving from ‘win’ to production, Enablement/user growth plan, Organic needs for current investment Eg; Cold Cost control, Tuning & Optimization, Executive and operational governance; Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to the Technical GM. $125,000 - $160,000/year. Minimum job requirements: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Management information Systems or related field and at least three years of experience. Must have experience in the following areas: Programming experience with at least one of the following: Python, SQL or Scala; Technical program or project management experience including account, stakeholder and resource management accountability; Experience conducting open-ended discovery workshops, creating roadmaps, conducting business analysis and managing delivery of programmes/projects. May telecommute from any US location.