About Azuro

Azuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform, ensuring smoothest and fastest renting out experience. We provide Home owners and Tenants a complete tech- enabled real estate residential property management solution that takes care of each granular detail throughout the Life cycle of renting, right from tenant search to move out(link removed)>

Role we looking for

Senior Executive Customer Relations (Property Management)

Roles and Responsibilities:

Managing the team of supervisors to deliver on ground delivery

Managing customer relations with clients

Building a network of third party contractors for work in the properties

Addressing maintenance issue raised by tenant and owners

Scheduling Property Inspections and preparing reports on the property at various point in time

Maintain and update databases of daily activities as per company standards

Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.

KPIs for this role:

Service Request score

House inspection work score

Paid rent payment bill score

Owner app download score

Tenant app download score

App Engagement /Document upload

Google rating score

Move in / Move out Inspection score

Skills Required:

Excellent communication skills written and verbal

Problem solving skills

CRM Skills

Strong coordination skills

MS office, Email and digital skills

Educational Qualification & Work Experience:

A graduate from any discipline is preferred

Experience in admin/facility management/contractor related work preferred

Min 4-year total work experience in any field is mandatory

Min 1-year Customer relationship experience is mandatory

Real estate experience preferred

Positions to hire at location

Mumbai

Compensation:

CTC range 3.5.0LPA 4.5LPA (exceptions considered for good candidates)

Incentives based on performance