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MMB UK are recruiting for a
Client Director
to be based in their London or Chichester office



What can you expect?



This position is for a recognized expert in Client Relationship Management, who manages large projects or processes, and is responsible for maintaining and growing a book of large corporate accounts, manages research efforts to target areas for expansion and for custom solution opportunities and handle escalated account issues.


What you will be rewarded with:


Being part of a great team who are enthusiastic and highly driven

Performance related bonus scheme.

Comprehensive flexible benefits program including excellent pension contributions, private health insurance, pension, employee assistance program, career mobility, employee. network groups, volunteer opportunities, and other programs.

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.


We will count on you to:


Responsible for maintaining and expanding a book of large corporate accounts across various industries or specialties.

Develops the sales strategy for managed accounts leveraging an in-depth understanding of client needs, market trends and internal product or service offerings.

Deep understanding of broader Marsh McLennan (MMC) relationships across portfolio

Management of relationship across all of Mercer Marsh Benefits (MMB) services including Darwin local.

Manages research efforts and analyses on relevant markets and industries to identify potential relationship needs, target new buyer hubs and ultimately target areas to expand personal client director portfolio

Responsible for developing project plans, leveraging knowledge of team and personal technical and professional capabilities, strategizing feasible timelines and work expectations to deliver products and solutions efficiently and successfully to clients.

Addresses escalated issues in a timely and effective manner and works to ensure relationships are in positive standing and delivering on promised timelines and outcomes.

Actively engages and nourishes relationships and professional networks within client organizations.

Attends and participates in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company.

Responsible for coaching and mentoring colleagues in region around growth, specifically within assigned consulting team.

Act as a growth leader and role model to other colleagues.

Ensure client delivery team are delivering high standards to your own client director portfolio through monitoring and regular catch-ups.

Accountable for delivery of personal and client director team financial targets.

Design and execute strategy for new business generation based upon own client director portfolio.

Work with Regional Consulting Leaders to ensure local strategies are in place to deliver revenue growth.

Generate sales by expanding revenues from client director portfolio.

Accountable for personal and client director team sales goals.

Accountable for client profitability and managing of budgets, and oversight of ongoing invoicing.

Cross-sell other Mercer and MMC products and services to own clients.

Support Consulting Team Leader aligned team in broader growth opportunities.

Ensures that the client team are fully compliant with sales processes.

Takes overall responsibly for personal and client team pipeline adequacy and accuracy.

Actively Champions Mercerforce usage across the region ensuring full compliance.

Active in the local markets with business groups: CBI, IOD, CoC, BITC etc.


What you need to have:


Degree level or equivalent

Excellent selling and sales strategy skills, including the ability to identify and close opportunities.

Ability to structure and deliver integrated offers and sell value.

Proven experience in building and developing senior client relationships.

Experience in development, negotiation and administration of longer-term strategic contracts.

Successful business to business sales experience (professional services preferred). Demonstrated by the ability to interact at the most senior levels of a client organization.

Renowned expertise and industry reputation in the health & benefits field

Ability to lead and motivate others, particularly in a sales driven environment with a strong track record of delivery

Ability to meet the technical requirements for grade and pillar in line with MMB technical competencies and role profiling forms.

Very strong negotiation and communications skills (written, verbal and presentation skills).

Significant financial and commercial acumen

Ability to engage in client-focused critical thinking.


What makes you stand out:


Proven track record in people, business and client management

Significant experience at senior level in employee benefits essential including strategic input to business planning

Significant expertise in the sales and relationship management of MMB related products


MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed) Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process.We welcome candidates to contact us at (e-mail removed) to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.