Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

• Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to IMS and related OEM software products.
• Provide primary support for reported problems related to IMS and related OEM software products.
• Provide support on 24 x 7 x 365 basis across multiple time zones.
• Follow procedures for installing OEM software products efficiently and according to best practices and standards (for productivity/scalability purposes).
• Provide key support for customer migration services (new customer transitions) as they pertain to IMS and related OEM software products.
• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer's disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

• Bachelor's degree required and/or equivalent work experience.
• 10+ years of professional experience in IMS for administration and systems programming support. CA and IBM tools for IMS a plus
• Extensive experience with the following:

• Knowledge in best practices of software management, maintenance and documentation
• Configure and manage IMS in a parallel sysplex environment
• Develop innovation, strategies, processes and best practices in IMS systems programming
• Troubleshooting and solving of IMS System and database issues
• Evaluating change requests and determine impact to assigned clients
• Troubleshooting and solving production database issues
• Strong JCL skills
• Database Administration
  • Knowledge of IMS database organization using access methods of VSAM and OSAM
  • Full function database organization types: HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
  • Definition and use of LOGICAL databases: HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
  • Knowledge of Fast Path databases (DEDBs)
  • Database Design and related utilities
  • DBD source coding and DBDGEN
  • PSB source coding and PSBGEN
  • How databases are processed using secondary indexes (PROCSEQ=)
  • Correct usage of PROCOPT= to minimize database locking
  • Understanding of path calls
  • Understanding of bi-directional logical relationships
  • Understanding and use of Data Set Groups

Other Qualifications

• Reviewing new versions of IMS for functionality, advising how they benefit the client
• Vendor consultations for problems and questions
• DR recovery of application objects
• IMS commands related to ACB and FORMAT changes
• Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
• Knowledge of log archive and change accumulation utilities
• Identification and resolution of performance issues
• Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
• A solid working knowledge of SMP/E and its role in the installation process
• Solid understanding of IMS database structures
• Understanding of IMS connect, MFS for IMS message formatting, Compression routines, Randomizers, Assembler, exits in the install process, and IRLM in a data sharing environment
• Extracting information from IMS logs
• Using DBRC to monitor database activity

• We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule