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Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 34 years, weve been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider MSP) and have been named one of the Best Places to Work in Western Pennsylvania for seven consecutive years.

We are seeking an experienced Senior IT Service Desk Consultant (Tier 2 or Tier 3) to join our quickly growing Managed Service team. This person should have at least five years of hands-on IT experience.

This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

Senior IT Service Desk Consultants are responsible for handling Tier 2/Tier 3 requests on our help desk including:

• User and computer account maintenance
• Microsoft Windows Server infrastructure and storage
• Microsoft 365 and Office 365 implementation and support
• Microsoft Azure implementation and support
• Familiar with remote management and monitoring tools (SolarWinds, N-central, Automate, etc.)
• Familiar with scripting and automation
• Backups, disaster recovery, and business continuity
• Cyber Security
• Firewalls, Switches and Wireless Access Points

Requirements

Preferred candidates for this role will have:

• 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
• Associates or Bachelors degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
• Relative industry certifications including:
  • CompTIA (Network+, Security+)
  • Microsoft and Azure Windows certifications (MCSA, MCSE, MCP)
• Familiarity with ConnectWise or similar ticketing system for time and record keeping.
• Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Benefits

Join Wolf Consultings team as a Senior IT Service Desk Consultant and enjoy:

• Being a team member of the strongest and fastest-growing IT networking company in the region.
• Working in a fun, energetic, and team-oriented hybrid work environment.

• Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.
• Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, profit sharing program and monthly cell phone stipend.
• Limited on-call hours for technical employees.
• Social events and volunteering opportunities inside and outside the office.

FOR MORE INFORMATION OR TO APPLY:

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Wolf Consulting, LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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