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Job Description

• Support the ongoing operations tasks/incidents ensuring the platform availability to end users and applications
• Additional responsibilities include platform optimization, logging auditing enhancements and implementing new solutions within IAM space and along with other automation

• Candidate will be responsible for Administration, implementation, and maintaining IAM based components and interfaces in the Identity and access management framework.
• IAM framework platform consists of the following products Broadcom/CA Siteminder, Broadcom/CA Directory, Broadcom/CA Identity Manager, Broadcom/CA Advance Authentication, Broadcom/CA API Gateway, Active Directory and Azure AD.
• Candidate should have experience capabilities to provide technical solutions to Production Support issues.
• Identifying, Analyzing and providing a solution to the issues in the Shared Service - Security based servers of Production to Development environments
• Should have good hands on experience with Security System Integration for Identity Access Management solutions.
• Review the IT artifacts and guide the team in accordance to the industry best standards.
• Adhere to the timelines and guide the team in documenting and implementing the changes.
• Leads through thought leadership, responsible for providing strategic direction to the Production Support processes, business strategy and growth initiatives.
• Will be responsible for Production and Operational support activities, attending day-to-day user requests, application alert monitoring, health checks, and incident management, prepare and maintain operational activities documentation.
• Full Accountability on support of Security Shared Services applications 24 X 7 by meeting SLA.
• Willingness to work on rotational shifts including night shifts.
• Good problem solving and analytical skills
• Ability to work under pressure and co-ordinate with offshore team and provide guidance on Incident Management, Work Order Management, Change Management, Problem Ticket Management, Stakeholder communications, Role back plans, etc..
• Co-ordination with enterprise infrastructure teams
• Provide analytical and technical guidance to the team and recommend and/or take action to direct the analysis and solutions required,
• Come up with a plan to automate operational activities.
• The candidate will work closely with the other project team members to deliver the working solution and test process for the access management solution.
• Good Communication Skills.
• Participated in Disaster recovery, Identity Governance, Certificate Renewal activity for the organization
• Ready to work in onsite/offshore model and shifts.
• Scripting knowledge Unix/Perl.
• Knowledge on monitoring tools Dynatrace synthetic, one agent, SiteScope/Sciencelogic, CA APM(Wily), SUMOLogic /logstashTLeaf/Glassbox etc

Required Qualifications

• Degree in computer science, engineering, IT or equivalent technical degree.
• In-depth knowledge with at least 4-7 years of Operational/Support experience in the Identity Access Management.

Preferred Qualifications

• Knowledge on monitoring tools Dynatrace synthetic, one agent, SiteScope/Sciencelogic, CA APM(Wily), SUMOLogic /logstashTLeaf/Glassbox etc
• Experience with CI/CD pipelines and tools including, BitBucket, Jenkins, Ansible ,Jira, confluence (link removed)
• Good exposure of Containers including Kubernetes, Docker ,AWS, Azure.
• Good exposure on Application Architecture, App servers/ Webserver IIS/Tomcat.
• Experience on Azure AD, Azure MFA for identity lifecycle.

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