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Senior Information Security Engineer Santa Ana, Costa Rica

Do you enjoy maintaining, monitoring, and reporting on critical processes in a companys centralized identity lifecycle/access management platform?Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, its time to join Western Union as a Senior Information Security Engineer.


Western Union powers your pursuit.

We are looking for someone responsible of the proper execution of Service Management related activities, including Incident, Problem, Change, maintenance of a centralized Knowledge Database and implementation of continuous improvement actions on day-to-day support processes. The candidate will serve as a liaison between daily Operations and iPass Engineering. A critical thinking mindset, along with great customer service are considered must have skills for this role.


Role Responsibilities


Management of Incident, Problem and Change processes

Daily monitoring of critical tasks and systems

Identify issues/gaps, monitor defects.

Reporting on daily task monitoring and health checks

Update and maintenance of Knowledge Database

Creation and maintenance of Process and/or technical documents.


Role Requirements


5+ years of professional experience working in technical security support role or Information Technology, strong understanding of information security concepts and best practices as they pertain to information systems.

Experience in IAM (Identity Access Management) tools, preferably using SailPoint IIQ or functional equivalent.

Extensive knowledge and understanding of Service Management principles and tools (Incident Management, Change Management, Problem Management).

Excellent customer-service oriented communication skills, both written and verbal.

Experience in implementation of Continuous Improvement processes.


Preferred Abilities

Experience working in Jira
Experience working with incidents and requests in ServiceNow
Strong data management, reporting and analysis skills, comfortable working with large data sets
Knowledge in process improvement techniques, such as process design, workflow creation and value stream mapping
Snowflake or Power BI experience is a plus


We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociacin Solidarista

Paid time off including extended maternity leave.

In house company doctor services

Continuing Education

Transportation services options

Parking spaces

Hybrid model work

Flexible Working Schedules if applicable

Referral Program award

Employee Resource Groups (ERG) and committees to volunteer with

Carpooling Program

Price Smart membership

Pan American Medical and Life insurance

Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SM1 #LI-Hybrid




Estimated Job Posting End Date:02-09-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.