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T2 Tech is assisting with the recruitment and selection of an IS Engineer for one of their prestigious clients in Los Angeles. This client is a leader in the healthcare space providing affordable healthcare to Los Angeles residents. This healthcare system also has a network of clinical practices and health related programs offering services throughout the community. This individual will work with Automated workflows, onboarding, and provisioning of user accounts.
Responsibilities
Provide technical support and assistance to clients and end-users
Resolve technical issues in a timely and efficient manner
Install, configure, and maintain hardware and software
Set up and configure user accounts, permissions, and passwords
Monitor and maintain computer systems and networks
Test and evaluate new technology solutions
Write and maintain technical documentation
Respond to requests for technical assistance in person, via phone, electronically
Research questions using available information resource
Track and route problems and requests and document resolutions
Identify and escalate situations requiring urgent attention
Redirect problems to appropriate resource
Administer help desk software
Log all help desk interactions
Follow standard help desk procedures
Advise users on appropriate actions to troubleshoot
Support, configure, and build within platforms such as M365, Okta, MDM and more
Work with automation workflows, automated onboarding & provisioning of user accounts and auto management of mobile apps, devices and security policies
Requirements
Bachelor's degree in Information Technology or related field preferred
Must be able to support, configure, and build within M365, Azure, MDM, and Okta
Relevant Comptia and Network certifications
2+ years of experience in a helpdesk support role
At least 2+ years of professional data analytics experience
Strong knowledge of Windows operating systems, Microsoft Office, and Active Directory
Experience with ticketing systems
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Familiarity with networking concepts and technologies
Must be able to travel to clients around Los Angeles on occasion
Networking experience is a plus
Benefits
Medical, dental and vision coverage as well as supplemental insurance coverage and 401-K contribution.
Salary dependent on certifications and experience between $90,000 to $120,000.
T2 Tech
