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KNZ is a global IT consulting company. KNZ strength is built on the knowledge, extensive hands on experience, capabilities and competency level of its team. In addition, to its project delivery approach and project management discipline, our consultants are leading business and technical advisors, each possessing particular knowledge and experience, which adds value to the work provided to our clients.
Our client-focused strategy works through both the planning and execution phases with our clients core business objectives. KNZ specializes in solving complex IT challenges using our industry research, service-offering expertise and technology potential, we identify trends and develop solutions to help our clients.
We work closely with our clients to identify, then quantify the organizational high-level goals, and create a road map on how to get there. We cover all functional levels from long-term strategic planning to day-to-day operations.
Position Overview:
Provide client consultation to support the design and implementation of various compute, storage and virtualization components of clients environment. Advanced familiarity with VMware, Cisco UCS, Hyperflex, Nutanix, Linux and Windows. Able to make technical decisions on all project tasks and interface with all levels of client team. Primary Responsibilities (but not limited to):
Conduct/lead design workshops for complex designs to meet clients business and technical objectives
Proactively develop plans and activities to avoid problems
Serve as technical point of contact on customer engagements
Maintain client relationships through multiple forms of electronic interactions
Present solutions to technology issues and problems in user-friendly language
Provide clear communication with customers to ensure resolution of all open issues
Assist in the management of projects
Regularly interface with technical and business staff of clients, including the project sponsor and stakeholders of projects in more complex engagements
Identify and communicate potential opportunities for cross-selling to the sales team
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Provide high quality content deliverables using the appropriate document templates
Work with Project Manager and clients to manage expectations and timelines to ensure expectations and commitments are being met
Educate the client on solution as appropriate throughout the life of the project
Perform remote troubleshooting through proven diagnostic techniques
Analyze and resolve network performance, connectivity, and related issues
Manage and perform equipment builds, deploy patches & upgrades
Create and maintain accurate documentation for internal knowledge base
Root Cause Analysis and Problem Resolution
Actively work to identify and solve repeat issues, improving on existing services or processes where necessary
Demonstrate complete proficiency in problem management
Requirements
Bachelors degree in Computer Science or a related discipline
10+ years of network engineering, implementation, support / troubleshooting experience
Experience in systems design and implementation in medium to large environments
Manufacturer certifications such as VMware, VEEAM, Nutanix, Cisco preferred
Experience with designing and implementing Hyperflex preferred
Experience with VMWare virtualization environments: ESXi, vCenter, vROPS, Log Insight, Lifecycle Manager.
Experience with Cisco MDS and Storage e.g. HP and Pure
Experience with Zerto engineering & administration
Experience with Windows Systems management and patching
Experience with Linux System management and patching
Consulting experience preferred
Understanding of change management, testing requirements, techniques, and tools to ensure high availability of platforms Knowledge of ITIL processes
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teams
Ability to work during non-business hours, as needed
Ability to travel, as required to support assigned projects/initiatives
Proficiency in Visio, Word, Excel, and PowerPoint
High degree of organization and attention to detail
For more information on our fast-growing company, please visit our website (link removed)
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