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Marsh McLennan
is seeking candidates for the following position based in the
Johannesburg
office:

Senior Insurance Specialist


What can you expect:

You will need to support and provide document production and review in the renewal process to ensure that communication and process flow between Marsh, insurers and clients is timely and consistent from submission to policy issuance. This role includes the gathering, reviewing and analysis of required client information to ensure that materials produced are accurate and meet agreed requirements. The colleague in this role requires an in-depth insurance knowledge. This role is responsible for medium complexity policies and renewals, including multi-layered, quota share programmes and New Business. This includes pre and post binding activities such as document generation to support invoicing, certificate production, endorsements and extensions.


What you will be rewarded with:


We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

We will rely on you to:


Maintain an understanding of all major classes of Insurance and specialist services that the Company offers to its customers

Maintain a solid understanding of the core aspects of relevant Insurance and related legislation

Lead and/or participate in stakeholder engagement sessions and work in partnership with broker and identified initiatives to improve client experience

Understand the needs and expectations of Marsh external clients and ensure the delivery of quality service to colleagues and client teams

Manage escalated calls, complaints, questions, and queries as necessary

Develop awareness of key stakeholders of the Operations team

Develop insurer relationships at the appropriate level

Ensure timely & accurate processing and production of:


core brokerage tasks as defined in the renewal procedures

client and insurer documentation:

computer system records, data, and filing

current and outstanding documentation follow ups

miscellaneous correspondence

Technical Support/Coaching


Provide assistance to Operations Team Leaders by acting as a point of escalation as required

Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements

Provide Subject Matter Expertise (SME) support to business stakeholders and participate in group and business unit lead initiatives

What you need to have:


Minimum of 3+ years previous insurance or financial services experience on Corporate and RM

Intermediate Insurance knowledge, A general knowledge of all bespoke policy wordings and classes of insurance and a basic knowledge of risk financing techniques

Clear and concise oral and written communication skills

Proficient in Microsoft Office tools (or equivalent) Outlook, Word and Excel

Conversant with the coverage provided by all classes of insurance the team is responsible for

FAIS compliant


What makes you stand out:


Obtained Higher Certificate in Insurance or equivalent Diploma

Strong numerical skills, networking skills, problem solving capabilities and ability to handle difficult negotiations and influence stakeholders

Excellent organization skills and interpersonal skills.



MARSH

Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit (link removed), follow us on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [ to discuss any specific needs.