Report this Job
We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the worlds most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of dining. Your role is to grow revenue for the business and delight members through positive NPS results and feedback. As well as fulfil contractual obligations for client exclusive benefit programmes in this specialism.
Your role as Senior Partnership Manager, will ensure that you are working with other key stakeholders both within dining proposition and with the wider teams in general; Ensuring that together as a team proposition are delivering and meeting business expectations by achieving key metrics.
You will share your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them.
As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You (and in turn the lifestyle management team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop entertainment knowledge, based on growth of Ten and corporate clients.
The mentality of the successful candidate must be if you build it, they will come rather than seeing the development of our proposition programme as chicken and egg. They will also need to be passionate about learning and widening commercial skills into other sectors. You will think ahead to develop and execute new strategies and processes ensuring growth of relationships leading to enhanced team revenues and member experiences. You to have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business.
KEY RESPONSIBILITIES
To take full accountability for all partnerships and contracts secured by you that fall within your market across all genres. Develop clear strategies to ensure we have best in market offers, inventory and assets (e.g. Held Tables and Dining Offers) commission agreements in place (where not detrimental to access), and proposition materials (e.g. Social Media assets)
To support Lifestyle Managers within North America (or those using US suppliers) to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth
To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies
Monitor redemption, data analytics and demand of dining requests to ensure our proposition is resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue
Work closely with the Global Proposition Director, Content and Marketing department ensuring all offers and events have maximum exposure to members
To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes
To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented
To drive efficiency within dining experts (or dining requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions
Propose and implement new strategies, campaigns and to positively impact on member satisfaction/NPS, corporate revenue and efficiencies
Contribute to wider strategic goal, and offer procurement for the global team or for wider region with support from your Director
Work with Client Services and Regional Business Development Managers with all client related matters; supporting on new business proposals
Be available to lead, maintain and support on any established client and member relationships
Requirements
Experience in procuring and maintaining restaurant relationships (across multiple levels e.g.Direct, PR companies, technology partners etc), benefits and offers, contract management and negotiation.
Has experience in, but not essential: Broad working knowledge of key brands and partners globally across various lifestyle industries (retail, entertainment)
Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the dining and general proposition key objectives
People management skills; having the ability to motivate and drive performance in others (whether line reports or colleagues). Effectively communicating and motivating people to ensure you are always obtaining the best results.
Can demonstrate experience of working within a customer-led industry and strives to continuously deliver excellent customer service.
Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally
Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives
Able to create and drive strategy within the dining sector, using performance data, industry knowledge and leadership skills to make analytical decisions and secure buy in from other stakeholders including writing business cases to secure budget for activities
Ability to use Excel and Powerpoint to an independent, competent, professional level
Experience in marketing and use of social media to drive promotion and usage of assets and proposition negotiated
To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism
Proven track record of negotiating and procuring relationships offers or events; or managing a sales/negotiation team
Natural commercial drive and innovation, always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business
A passion for working in a business that places members and customer service at their core as well as commercial success
A passion for motivating and developing people
A natural communicator who always takes the time to keep their team and colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports
Great people management skills; you can demonstrate the ability to influence and persuade senior stakeholders and colleagues in other departments, and will be recognized as a supportive and effective colleague particularly during busy or high-pressure periods for the business
Must have a commitment to supporting the delivery of Tens environmental, social and governance goals, and promoting policy adherence
Benefits
- Aside extended health, dental and telehealth, we have other benefits listed below:
- Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
- 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
- 3 extra float days after 2 years of work.
- Sabbatical every 5 yrs. of work.
- Tuition reimbursement
- Full catalog of learning modules that cover a wide range of categories. for personal and professional development
- Discount on Pet Insurance and a multitude of other supplemental benefits
- IATA card after 90 days which gives access to travel discounts
- Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
- Working Holidays: Ability to work from any of our 23 global offices for a short period of time
- Aside from extended health, dental and telehealth others we have other benefits listed below:
- Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
- 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
- 3 extra float days after 2 years of work.
- Sabbatical every 5 yrs. of work.
- Tuition reimbursement
- Full catalog of learning modules that cover a wide range of categories. for personal and professional development
- Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits
- IATA card after 90 days which gives access to travel discounts
- Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
- Working Holidays: Ability to work from any of our 23 global offices for a short period of time.
Ten Group
