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Location: Remote in Bridgeport, WV


Shift: Monday thru Friday 8:00am 5:00pm






WORK FROM HOME OPPROTUNITY!






The goal of the Senior Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.






Essential Duties and Responsibilities:




Screen patients for eligibility of State and Federal programs.

Identify all areas of patients needs and assist them with an application for the appropriate State or Federal agency for assistance.

Initiate the application process when possible.

Advise patients of the appropriate assistance program(s) to best suit their individual needs

Provide detailed instructions to patients regarding securing all available program benefits.

Advise patients of program time limitations and ensure that all deadlines are met.

Complete all necessary steps in locating patients and involving the outside field staff when necessary.

Obtain all necessary information from patients upon the initial contact when possible.

Maintain a positive relationship with patients throughout the entire application process.

Assess the status and progress of applications.

Follow-up with assigned accounts.

Other duties as assigned or required.







Educational/Vocational/Previous Experience Recommendations
:



High School Diploma or equivalent required.

Prefer previous customer service/call center experience.

Prefer 1-3 years experience with medical coding, medical billing, eligibility (hospital or government, or other pertinent medical experience

Proficient PC knowledge and the ability to type 30-40 wpm.

Ability to effectively work and communicate with coworkers, patients, and outside agencies.

Ability to stay on task with little or no management supervision.

Excellent organization skills







Working Conditions
:



For Remote Work from Home - must have a quiet, private, area to perform work.

Working on holidays or odd hours may be required at times.






We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.






Firstsource Solutions USA, LLC






#IND-MA