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Resource Innovations is seeking a Senior Processing Specialist in Des Moines, IA to provide processing and customer support for multiple utility clients. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.

Resource Innovations Business Processing teams goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable, and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world.

Resource Innovations (RI) is an energy transformation firm. Women-led, purpose built and focused on impact, were constantly expanding our portfolio of solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. Building on our expertise in energy efficiency, were driving the material change needed to renew the promise of energy. Discover how at (link removed)(link removed)>

Duties and Responsibilities

• Provide basic troubleshooting and recommend solutions.
  
• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Taking customer service calls in pursuit of first call resolution.
• Data Entry - enter data into various database applications
• Provide customer service activities such as responding to emails and phone calls.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information.
• May provide peer training to co-workers and job shadowing support as assigned in area of responsibility.
• Willing to support any program within the department as assigned.
• Other duties as assigned.

Requirements

• A high school diploma or equivalency required
• Strong verbal and written communication
• Detail oriented, sharp memory and accuracy skills
• Call center experience or customer service and chat experience is a plus
• Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel
• Proficiency with Outlook and MS supported programs
• Superior organizational, prioritization, and attention-to-detail skills are required
• Excellent verbal and written communications skills with clients and all levels of internal employees

• Self-motivation and exceptional follow-through skills are a must
• Ability to work through difficult tasks in a professional manner

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.