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Job Summary
The Product Analyst is a member of the Customer Experience (CX) Web Agile Team responsible for defining Stories and prioritizing the Sprint Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.
The Product Analyst plays a dynamic role responsible for supporting the Product Manager and/or the Product Lead both in product analysis as well as backlog execution. The Product Analyst will be aligned with the Product Manager and / or Product Lead in execution of the product vision and roadmap, and how it translates into user stories. In the analysis realm, the Product Analyst works with various SME's to determine business processes and logic, impact assessment, feature breakdown and prioritization.
Job Responsibilities:
1. Develops, refines, and documents requirements in the form of user stories and acceptance criteria for prioritized feature development
2. Advocates a customer centric mindset through closely partnering with the Design team to pull in relevant data and assisting in synthesis which the team can easily digest
3. Serve as the day-to-day contact for the team on clarification of requirements and drives backlog grooming on recurring basis
4. Participates in daily scrum with the dev team and scrum master
5. Supports the product lead and/or product manager in executing and delivering on product roadmap commitments
6. Assist with system design in partnership with Engineering teams ensuring the design meets the business needs and user experience
7. Perform necessary backlog maintenance, such as identifying stories and define them for ready for work
8. Stay in sync with the product lead and/or product manager on priorities and day to day execution
9. Support the product lead and/or product managers in collaborating with cross functional teams and leadership, to ensure team strategy aligns with overall product vision
10. Prepare and support the team on product demos for leadership team
11. Supports release planning for production ready customer features
12. Facilitates meetings with Business, Design, Dev Team, and other events as needed
13. Supports product testing activities prior to release, assuring we built what aligns to agreed features and capabilities
14. Assists in setting, gathering, and tracking product performance metrics
15. Collaborate with business stakeholders and tech organization on innovative technology initiatives that create business value either through growth opportunities or operational improvements
Basic Qualifications:
1. Bachelor's degree or equivalent experience (2+ years of professional experience)
2. Some experience as a product analyst, perhaps as an internship or releasing a product in the market.
3. Excitement, curiosity, and passion for shaping the future through digital technology
4. Familiarity with the latest technologies, trends, standards, products, and applicability
5. Strong problem solving and analytics skills to be able to develop technology solutions that solve business problems quickly
6. Ability to collaborate with internal and external agile teams to unblock critical issues during product development
7. Knowledge and expertise across multiple spectrums of large-scale business operations, preferably in the Utility Sector
Preferred Qualifications:
1. Familiar with design thinking and how to leverage that output to shape a product and customer experience
2. Experience with building and releasing Minimal Viable Product (MVP) and managing on-time releases
3. Degree in related field to product management, product development, etc. is a plus
4. Acts as a ruthless "prioritizer" while balancing the needs of customers and stakeholders
5. Ability to work as part of a team and build collaborative relationships
6. Excellent communicator both oral and written, with strong documentation skills to articulate business and technical process flows
7. Experience in energy industry is a plus especially in the Customer Service area
Additional Information:
Website experience (self-service) ideal
User stories experience preferred
V R Della Infotech Inc
