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WHAT MAKES US A GREAT PLACE TO WORK




NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey.

With NPS Prism you can see where youre strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.




Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the worlds best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.




WHERE YOULL FIT WITHIN THE TEAM

The Senior Product Manager will work closely with an NPS Prism Product Director, the NPS Prism Commercial team, and Prisms clients to refine and manage a commercially successful product that spans core sectors across all regions.




WHAT YOULL DO




Work with anchor clients, the global NPS Prism Product team, NPS Prism Management, and Bain experts in target industries to scope, build, and launch new products


Lead design sessions with anchor clients on data needs and sample specifications

Excel in explaining NPS Prism methodology to a non-technical audience

Lead design of products that meet research objectives and maintain quality standards

Lead team in reaching major product development milestones and deadlines, delivering a functional product in the agreed-upon timeline

Manage survey vendor relationships during build of new products (and beyond)




Develop and maintain a compelling Prism product roadmap, including:


Lead efforts to continuously enhance the NPS Prism product strategy and collaborate with the General Manager to set the product vision and long-term / near-term priorities

Create and maintain a multi-year roadmap on how the product will evolve, constantly fine-tune/adapt that roadmap based on new learnings / commercial opportunities

Work with target industries / geographies to develop the product approach in new markets for NPS Prism

Collaborate with other Bain customer experience-related benchmarking efforts and drive consistency in approach and delivery model




Manage the day to day product operation for existing instruments


Develop a rapport with clients and create promoters for NPS Prism and Bain at all levels of the client organization

Learn about clients priorities and needs and provide input to the multi-year roadmap for NPS Prism based on client feedback and emerging use cases

Work with Commercial team members to frame and deliver insights with a compelling story of key actions the client can leverage

Manage and coach team members to work with panel vendors

Make trade-offs during field to manage quotas and use budget in an efficient manner

Manage and coach team members to continuously test results to ensure a zero-defect product

Ensure data integrity and work with team members to troubleshoot any potential issues that require detailed investigation

Work with product team members in other industries and geographies to maintain consistency and standardize and improve processes where possible

Support the development and ongoing refinement of the delivery model, including managing necessary partnerships , database maintenance, and support teams




Support the NPS Prism Commercial team, Prisms General Manager, and Bain partners in commercialization efforts, including:


Lead and facilitate demos to prospective clients, serving as the product expert in meetings with prospective clients

Work with commercial team to help determine appropriate pricing of new products, taking into account projected sample costs and team capacity




Inspire, coach and manage other product team members and members of the NPS Prism India Operations team


Develop full team workplan for end-to-end product development, coordinating agendas and timing for internal and external design sessions

Consistently evaluates capacity and reprioritizes team member activities in order to meet key product deadlines; manages scope to limit yield loss

Lead approach on delivery of bespoke analytics based on NPS Prism data

Manage the development of trainings to onboard new team members




ABOUT YOU

Required


Bachelors degree

7+ years of in-depth experience with customer insights /primary market research and analytics at a consulting firm, market research agency or data provider

At least 2 years of managing project teams

Exceptional analytic and technical skills, including knowledge of market research tools, data science and business intelligence tools

Experience explaining and performing a variety of statistical and data mining techniques

Experience translating data into business insights using appropriate data engineering, analytics, and visualization applications

Experience developing audience-right high-quality presentations

Track record of building strong customer relationships

Exceptional interpersonal and communication skills

Proven self-starter (comfortable with what could be a remote team) with demonstrated problem solving and organizational skills

Experience leading a high-performing team




Preferred


Current or recent Bain consulting experience at the Manager level

Concentration in business or data science/analytics strongly preferred.

Masters degree in business administration preferred.





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