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Senior Software Operations Engineer (Digital Bank) - Miami, FL

Do you view Technology Operations in the Retail Finance industry as an opportunity to improve the customer experience, and utilize your strengths to help build a great product? Do you enjoy the challenge of troubleshooting and resolving outages, security issues, and building product enhancements to ensure uninterrupted service for customers? Do you want to continuously expand your technology knowledge, while leading the engineering of digital banking systems and networks? If so, why not consider joining Western Unions new Digital Banking hub as a member of our Digital Banking Infrastructure and Technology Operations team.


Western Union powers your pursuit.

We recently launched digital banks and wallets in multiple markets to enhance our customers experiences with a cutting-edge digital ecosystem. As a Senior Software Operations Engineer for Digital Banking Infrastructure and Technology Operations, your primary responsibility will be to help establish core digital banking and wallet solutions globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.


Key Responsibilities


Develop and implement banking software, while maintaining and improving existing software.

Ensure that software functionality is implemented with a focus on code optimization and organization.

Recommend improvements to existing applications and system configuration.

Troubleshoot application issues and coordinate issue resolution with operational, functional, and technical teams.

Work with a software development team and service providers in a geographically distributed structure.

Provide coaching to Junior Associates and Associates.

Works independently on complex projects.

Support local regulatory reporting and product customizations in support of digital bank and wallet IT operations.

Partner across the across the organization to optimize and enhance the customer journey.

Be a core part of the team by continually improving the bank through building resiliency, helping developing feature enhancements, and improving our customer service.


Role Requirements


B.E. / B.Tech. / MCA in Computer Science, Engineering, or equivalent professional experience.

5+ years of software development experience in the FinTech or Banking industry, related to core banking technology and capabilities.

Experience in Agile and Iterative development methodologies.

Preferred areas of technical expertise:

Experience with MuleSoft, Spring Boot, or similar API orchestration technology.

Experience with OutSystems or similar low-code environment.

Mambu or similar core banking technology (FIS, Fiserv, Temenos, etc.).

Familiarity with Java, Spring Boot, .NET, or similar programming languages and frameworks.

Experience with code release management processes, including approvals through change boards to production code releases.

Troubleshooting of all technology including UI, integration tools, core banking platforms, and all back office systems.

Prior experience working within a ITSM organization, leveraging a tool such as Jira or ServiceNow for incident and change management highly preferred.


We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities.To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Salary

The base salary range is $110,000 - $150,000 USD per year. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States specific benefits include:

Family First Program

Time off

Medical, Dental and Life Insurance

Tuition Assistance Program

Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DL1 #LI-Hybrid #DICE




Estimated Job Posting End Date:04-05-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.