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Senior Specialist, EUC Solutions Engineering

Denver, CO (Hybrid)

Do you thrive in supporting end-user applications? Are you excited to learn and grown your skills? Are you interested in joining a globally diverse financial services organization? Then its time to join Western Union as a Senior Specialist.


Western Union powers your pursuit.


In this pivotal role, you will be a part of a team supporting 3rd party end-user applications in a global capacity.



Role Responsibilities


Consults with run teams and stakeholders to identify hardware, software or system specifications.
Builds systems based on user and system specifications.
Takes the lead in designing, developing, testing and implementing technical solutions for end-user infrastructure systems.
Develops, builds and executes test plans and proofs-of-concept, documents results and integrates into final design.
Integrates new hardware and software releases into the production environment.
Provides support of end-user technologies on workstations, mobile devices, servers and peripherals by responding to third-level work requests for installation, configuration, troubleshooting or maintenance of end-user infrastructure systems and the release of new solutions.
Creates and maintains solution and operational support documentation and performs knowledge transfer to Service Desk and IT support staff.
Performs problem management.
Recommends and implements technology and process enhancements to improve service delivery.
Works independently but may require some supervision on larger or complex tasks and projects.
Provides technical coaching to less experienced peers.


Role Requirements

Bachelors degree in computer science or a similar field or equivalent work experience is acceptable.
3-5 years of experience in-depth knowledge of a variety of software and hardware systems, Microsoft and Apple products; and end-user support.
Knowledge of a variety of IT tools is required.
Proven customer support experience and very good understanding of business processes.
Willing to work on-call rotation to handle occasional incidents and escalations.




We make financial services accessible to humans everywhere. Join us for

whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Salary

The base salary range is $78,000 92,000 USD per year, total on target compensation includes a base salary and short-term (8% of base), incentives that align with individual and company performance. Actual salaries will vary based on candidates qualifications, skills, and competencies.


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.
Your United States specific benefits include:
Family First Program
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.


#LI-HD1
#DICE





Estimated Job Posting End Date:03-08-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.