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This position requires a DHS Public Trust Clearance Level 6C. Candidates must have a current clearance or equivalent

Why Phase2?

Our remote first employees join and stay at Phase2 to be a force(link removed) In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as team.

We are a digital agency rooted in technology, passionate about customer experience, and grounded in data and insights. We guide industry-leading companies to whats next in their digital landscape. In short, we make digital products that inspire, engage, and create impact.

Are you ready to put your curiosity, creativity, and research chops to work?

Phase2 is looking for a Senior User Experience Designer to join our rapidly expanding UX Practice. As a Senior User Experience Designer, you will help define and drive the future of Phase2 design. You identify and define product strategy, envision complex business ecosystems, lead client user experience initiatives to deliver quality solutions, and inspire teams to push the boundaries of whats possible.

You are a creative thinker with significant experience leveraging human-centered design methodologies to create compelling and valuable digital experiences. Youll work closely with a multi-disciplinary team to practice human-centered product design. You will advocate for the user, leveraging research, observation, and data insights to inform innovative new opportunities while thinking holistically about the impact of your work on both the customer and the business. Youll perform under pressure, act professionally and maturely, and seamlessly manage multiple initiatives while bringing energy and creativity to work daily.

As a project leader and individual contributor, you will employ an entrepreneurial approach to delivering meaningful solutions that deliver exceptional results.

This position reports to the Director of User Experience (UX).

Job Responsibilities

Deliver creative, strategic, detailed solutions that sit at the intersection of design, content, business, and engineering;
Own the UX strategy throughout the lifecycle of a project, from discovery research through implementation, launch, and beyond;
Ability to lead projects and teams, including delegating tasks and collaborating with team members with other skill sets;
Craft the product strategy narrative by prioritizing client goals, defining problems and opportunities, and recommending the design solution;
Articulate complex concepts and insights through the creation of journey maps, information architecture, flow diagrams, wireframes, and prototypes;
Recommend and execute research activities, from stakeholder interviews to contextual inquiry, from analytics analysis to user testing, all based on sound methodology;
Synthesize the research and map the vision of the future user experience, having the courage to pursue disruptive and forward-thinking approaches;
Collaborate across organizational boundaries to define, manage and prioritize work;
Work with the Director of User Experience to help define and grow the User Experience Practice, manage, mentor, and guide junior colleagues;
Collaborate with Phase2 engagement teams and new business to scope and pitch new client engagements;
Provide thought leadership on UX trends and best practices by writing blogs, leading webinars, speaking at conferences, and being involved in the community.

Minimum Qualifications

7+ years of UX/Product design experience;
3 years of agency experience leading user experience design as part of a project team;
Portfolio of UX-focused work samples for web and mobile applications;
In-depth experience delivering UX activities and artifacts including quantitative and qualitative research, design thinking workshops, task and gap analyses, UX writing, feature/functionality matrices, personas, user journeys, usability evaluation, information architecture, sitemaps, wireframes, flow diagrams, prototypes, user-requirements documents;
A passion for design that is simple, elegant, and focused on delivering creative, strategic, detailed solutions that always ladder back to user goals and business opportunities;
Experience working across organizational boundaries to define, manage and prioritize work, with a collaborative and innovative approach;
Experience in large CMS projects;
Demonstrated ability to communicate complex concepts clearly across different audiences and varying levels of the organization;
Excellent communication, presentation, storytelling, and analytical skills;
Knowledge and background in designing for 508 compliance and WCAG;
Experience with and/or desire to work with distributed clients and/or project teams;
Proficiency in UX tools such as Figma, Miro, Dovetail, and Optimal Workshop.
Client-facing consulting experience;
Experience working in an agile environment;

Participation and/or thought leadership in the UX community;
BA/BS/BFA degree and/or Training in UX Design, Human-Computer Interaction, or equivalent experience;
Experience planning and facilitating working sessions with clients and project teams.
Must be passionate about all things UX, always on the lookout for ways to innovate and re-invent, and never afraid to ask why.

Preferred Qualifications

Experience with Agile development methodologies such as SCRUM or Kanban;
Comprehensive knowledge of the principles and concepts of web-based software development;
Experience managing customer expectations and facilitating client interaction;
Experience in Healthcare, Finance, and Government;
Knowledge of web-based solutions, including data-driven websites, portals, web services, content management systems (CMS), contact relationship management (CRM), eCommerce (EC), membership management, and online community solutions.

Advancement Criteria

Phase2 is committed to transparency for career advancement. Eligibility for advancement is dependent on:

Performance Management evaluation history indicating strong performance and exceeding expectations of current role;
Consistent demonstration of successfully executing the minimum qualifications of the next level
Endorsement from senior leadership and peers

he typical advancement path is to Director of User Experience (UX).

Working at Phase2

At Phase2, we want you to be a force. Not for just one thing, but for your thing: the intersection of your expertise and your passion. And we will help you achieve it.

You are not just your expertise. You are a whole and complete story, and we invite all of it. We live fully with dynamic careers because we know that your best self is your whole self. That means we build authentic relationships with each other, there is no hidden home life, your schedule is your own, and the quirks that define you are storied.

Our formula for impact weaves together our brains and our spirits. We enchant with logic and lead with courage. We are questioners, nerds, and inventors logicians at heart who meet challenges with curiosity and a whats next spirit.

When we work as one, we are potent and powerful. We succeed together. Your team will give you the autonomy you want and will always challenge, support, and advocate for you and together you will achieve more than you ever could alone.

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