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The Senior User Experience (UX) Designer will create and deliver the exceptional and thoughtful design of digital
products taken from research to prototype. The UX Designer will work as part of Customer's Strategy and Digital
Transformation team and with others across Digital Product Management and Experience Design to identify design
problems, devise elegant solutions, inform strategic design and user experience decisions, and rapidly test and iterate
designs for clients. The role is responsible for designing digital interactions across user journeys and use an iterative
process to refine, prototype, test, and communicate solutions.
The Senior UX Designer will be a key voice in solving meaningful and complex problems in healthcare. Through
critical thinking, excellent product development knowledge, and deep technical skills. This role will have a deep
understanding of human-centered design and an endless desire to create best-in-class experiences that meet or
surpass user needs and expectations.
Maintain ownership of the product vision by providing creative solutions for end-to-end user experiences,
facilitating cross-functional team collaboration, driving execution and deliverables, and ensuring product
design is in line with company standards.
Identify and drive user research opportunities to help inform and validate design decisions.
Create low-fidelity wireframes, prototypes, flow diagrams, etc. that help to communicate and gain alignment
on proposed solutions.
Provide the user centered perspective and requirements during Epic and Feature definition.
Present and defend concepts to peers and executive level stakeholders to gain alignment and set a path
forward.
Assist UX Researchers in conducting product evaluations and collecting user feedback for incorporation into
further iterations of your design.
Advocate and evangelize for design thinking and user-centered design.
Collaborate with UI designers in the creation of High-fidelity prototypes.
Begin to recognize patterns or opportunities within the product and communicate those with your product
team
Develop the process/approach for attacking a design problem, using known methods, and anticipating
problems.
Be able to think strategically across products and experiences. Identify new opportunities based on customer
needs that support the business objectives.
Anticipate and recognize technical or product constraints that will negatively impact the user experience and
facilitate alignment sessions with the product team.
Conduct competitive research and create summarized findings with recommendations.
On large-scale projects, define the end-to-end experience and coordinate with other designers to ensure
dependencies are understood and we deliver a world-class product.
Lead discussions/workshops with business, marketing, and product stakeholders to define strategic goals
and how to achieve them iteratively.
Can easily recognize patterns or strategic opportunities across products and experiences and take
ownership to drive it forward with product owners.
Guide and advise external vendors & agencies on our UX practices and standards.
Expertly plan, drive, and facilitate workshops when necessary.

Required Work Experience:
3 - 5 years of relevant experience in design of digital product experiences using dedicated design tools (Figma
required)
Quest Job Description Template
v2021
Demonstratable experience of utilizing user research to inform and/or validate design decisions.
Experience creating user flows, journey maps, service blueprints, personas, low-fidelity wireframes and/or
prototypes.
Experience conducting competitive analysis and other relevant research
Preferred Work Experience:
Experience working within a SAFe Agile methodology is preferred.
Physical and Mental Requirements:
Willing to take smart risks, incorporate feedback, and continually elevate the quality of work.
Ability to manage and contribute to multiple projects concurrently.
Ability to work effectively as part of a design team and understand the impact of design decisions across a system
Ability to communicate design processes, ideas, and solutions clearly and effectively to teams and clients with
strong aesthetic sensibilities
Understanding interactive experiences, channels, and systematic design principles
Knowledge:
Knowledge of a SAFe Agile methodology

Primary expertise in the set of skills at the core of UX design work, complemented by an understanding of
user research and visual design: UX design: Wireframes, Information Architecture, Usability, Design
Documentation
Proficiency in driving product design and development with a user-centric lens
Expertise in wire framing and prototyping tools such as Figma, Sketch, InDesign, InVision or similar
Proficient in underlying interactive technologies, such as web and mobile
An expert storyteller who creates compelling presentations for business partners and senior leaders.
Communicate decision-making rationale to team members and stakeholders clearly and confidently
Communicate with other disciplines in their language, designing with consideration for their cares and
concerns.
Comfortably understands the landscape of a product and can provide clear UX guidance to best meet the
customer needs
Able to recognize when a team is struggling and can lead the group through their roadblocks using visual
thinking and other techniques.
Can articulate the value of taking a customer-first approach to stakeholders and steer the team in that
direction
Expert in one or more areas within UX Design, including but not limited to user research, storytelling, IA,
wireframing, and interaction design.
Proven ability to share expertise with internal and cross-functional teams, collaborating across the
organization.
Bring a human-centered voice to the conversation and build trust between the design team and other
disciplines, facilitating cross-discipline meetings.
Proficient in proposing solutions and compromises that balance business goals, technology, and user
experience across a variety of platforms