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Job ID: FL-PR240081-R32169 3p

Hybrid/Local ServiceNow Admin (ITIL V3) with SOAP, WSDL, REST, JavaScript, XML, HTML, OKTA, LDAP, Active Directory and ADFS Experience

Location: Tallahassee, FL FLDCF
Duration: 12 months

2.1. Specific Knowledge, Skills and Abilities (KSAs)
1. Bachelor's degree in Computer Science, Engineering or related field preferred
2. 5+ years of ServiceNow experience with diverse hands-on work
experience administering in core platform support and development
activities
3. Familiar with Service Oriented architecture and web services integration
(SOAP, WSDL, REST)
4. Experience with JavaScript, XML, HTML
5. Familiar with OKTA, LDAP, MS Active Directory, ADFS
6. Integration (interfacing) of enterprise software systems
7. Experience creating ServiceNow update sets, promoting and testing
through multiple instances and into production
8. Ability to effectively prioritize and execute tasks in a fast paced, high
velocity, environment; ability to stay focused on responsibilities, meet
deadlines and manage competing priorities under pressure.

Education and Certifications :
Education: Bachelor's or Master's Degree in Computer Science, Information
Systems, or other related field. Or equivalent work experience. (Required).

Preferred:
ServiceNow System Administrator / Developer Certification preferred
ITIL V3 Foundation Certification preferred

Primary Job Duties and Tasks:
The role is for a consultant as a key member of the team supporting
ServiceNow Administration and Development for the DCF Modernization
Projects. The Consultant will support the Enterprise Administration team to
develop and enhance the ServiceNow platform. This candidate needs to be
hands-on with the ability to work independently and customize/enhance
the ServiceNow solution.
Understands technical and functional design requirements for ServiceNow
with the key ability to convert business requirements into technical
solutions
You will perform day-to-day support and maintenance, develop solutions
in ServiceNow and coordinate support and development efforts
General support, administration, and maintenance of ServiceNow platform
and associated applications; including platform upgrades.
Work closely with team to build requested items and tasks using
workflows to manage processes from the customer to the fulfillment teams
Working closely with team, configure and improve core and custom
applications
Work directly with end users to resolve support issues within ServiceNow
Develop systems integrations and process automation
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts
and ACLs including advanced scripting of each
Create and configure Notifications, UI pages, UI Macros, Script Includes,
Formatters, etc. in ServiceNow
Configuring and managing Discovery and Orchestration
Load, manipulate and maintain data between ServiceNow and other
systems
Integrate various enterprise platforms with ServiceNow
Enhance ServiceNow reporting and dashboard capabilities
Support troubleshooting of issues in non-Dev instances
Provide day to day technical administration that may include working on
platform upgrades/functional updates, analyze log files, configure file
changes, update installation and configuration documents, perform
validation/testing and perform technical issue/problem resolution
Configure and enhance core application including, but not limited to,
Service Catalog, Service Portal, Knowledge Base, Management, Project &
Portfolio, and Reporting/Dashboards, Now Mobile, etc.
Support implemented and proposed solutions on the ServiceNow platform
Load, manipulate, and maintain data between ServiceNow and other
systems
Participate in deployment of features and any ServiceNow releases
Develop according to ServiceNow best practices with focus on system
sustainability and performance.

innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data.