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Job Title: ServiceNow Administrator (Initial Remote)
Location: Atlanta, GA
Duration: 12+ Months
Rate :$68/hr on C2C
Job Type: Corp-Corp / 1099 / Contract W2
Client: State of Georgia
Interview Type: Webcam
Job Description:
The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the temporary contractor staffing position of ServiceNow Administrator biased in Atlanta, Georgia.
Key Responsibilities
Assists in developing standard IT configuration and asset management methodology
Develop CMDB policy, processes, and knowledge base
Conduct reporting on configuration audits and reconciliation
Maintains CIs to ensure CMDB accuracy and completeness
Drives visibility on process adherence and compliance improvement opportunities
Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
Create and document requirements for efficient process design that includes self-service options with limited manual effort
Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management
Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
Draft technical process documentation
Requirements
5+ years of recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.
In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.)
Certification in ServiceNow system administration is highly desirable; ITIL Foundation certified, or related experience preferred
Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork
Education and Certifications
Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience
ITIL Foundation & ServiceNow Administration Certification preferred
Skill Matrix
| Skill | Required /Desired | Amount | of Experience |
| Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience | Required | 0 | |
| ITIL Foundation & ServiceNow Administration Certification | Highly desired | 0 | |
| In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.) | Required | 5 | Years |
| Experience as a ServiceNow Administrator | Required | 8 | Years |
| Experience in IT Asset Management processes | Required | 5 | Years |
| Experience in Cloud Administration | Required | 8 | Years |
Recruiter Details:
Recruiter Name: Gouthami
Contact Number: )
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
GSK Solutions Inc.
