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We are looking for ServiceNow Administrator for our client in Atlanta, GA

Job Title: ServiceNow Administrator

Job Location: Atlanta, GA

Job Type: Contract

Job Description:

Responsibilities:

• Assists in developing standard IT configuration and asset management methodology.
• Develop CMDB policy, processes, and knowledge base.
• Conduct reporting on configuration audits and reconciliation.
• Maintains CIs to ensure CMDB accuracy and completeness.
• Drives visibility on process adherence and compliance improvement opportunities
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace.
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.
• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance.
• Create and document requirements for efficient process design that includes self-service options with limited manual effort.
• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management.
• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware, and Software Asset Management processes, procedures, and governance.
• Draft technical process documentation.

Requirements:

• 5+ years of recent ServiceNow experience with diverse hands-on work experience administering core platform support and development activities.
• In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD, etc.).
• Certification in ServiceNow system administration is highly desirable; ITIL Foundation certification or related experience preferred.
• Strong verbal/written communication, problem-solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork.

Education and Certifications:

• Bachelors degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.
• ITIL Foundation & ServiceNow Administration Certification preferred.