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ServiceNow Administrator Location: US-OR-Remote Jobcode: ty0cue Email Job
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Title: ServiceNow Administrator Location: Remote Length: Long term Restriction: W2 or C2C
Description:
Interview Type: Either Webcam Interview or In Person *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Remote *** Local to NC or must relocate to NC
***The candidate must come in to pick up his or her equipment on the first day at Raleigh NC
***There will be times when this position will be required for onsite meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh. ***
Short Description:
The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.
Job Description:
The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities:
Personalize and create forms and fields Create new applications, modules, and tables Activate a plug in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering how to technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1/2 years of experience with:
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Web applications, networks, protocols and email (SMTP, POP3) Basic understanding of ITIL v3 methodologies Understanding of enterprise IT architecture Working knowledge of relational databases Experience with database manipulation via a programming language
Experience in these areas is a plus:
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Single Sign on using: Digested Token, SAML 1.1, SAML 2.0. Web Services integrations.
Required Skills:
Proven ServiceNow implementation experience 2 Years Web applications, networks, protocols and email (SMTP, POP3) 2 Years Basic understanding of ITIL v3 methodologies 2 Years Understanding of enterprise IT architecture 2 Years Working knowledge of relational databases 2 Years Experience with database manipulation via a programming language 2 Years Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) 2 Years Impeccable time management and record keeping 5 Years The ability to take complex end user requirements to code 5 Years A positive can do attitude & willingness to learn 5 Years A strong personal commitment to quality service 5 Years The ability to work independently and with a team5Years Excellent communication 5 Years
Highly Desired Skills:
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. 2 Years Single Sign on using: Digested Token, SAML 1.1, SAML 2.0. 2 Years Web Services integrations 2 Years
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