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ServiceNow Business Analyst
Location: Remote
Mode of Interview: Phone + Skype
Job Description:
Required skills:
1. CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.
2. With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.
a. ML/AI Create end to end workflow to find potential owners on unknown CIs and create feedback to ML/AI to improve algorithm based on user approval/rejection.
b. Support Integrations, validation, assist in CI matching issues.
c. Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.
d. Data Normalization Operating Systems
e. Enabling Change Management to use Impact Analysis
f. CSDM expansion support implementing Business Service, revisit Deployable Units to align to CSDM taxonomy. Minimum Required 5 years of ServiceNow experience in the areas of ServiceNow CMDB/CIs as a CMDB Business Analyst
5 years of people and client management experience in a consultative environment
ServiceNow Product Owner certification is strongly desired
Stellent IT LLC
