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ServiceNow Business Analyst
Location: US-MA-Waltham
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Job Summary Position:ServiceNow Business Analyst Location: : Waltham, Massachusetts Interview : Phone / Skype Person Duration : 6+ Months Position Description Our client is a Large Tech Company focused in the Energy/Utilities Industry that is looking for a ServiceNow Business Analyst to work in Waltham, MA for a 6+ month contract position. Job Purpose Working with the Platform Architect to provide demonstration of solution functionality and capability to key business stakeholders (proofs of value). Based on business demand work with key stakeholders to establish high-level requirements, benefit case and delivery costs estimates. Investigation business situations, by identifying and evaluating options for processes & systems improvement and ensuring there is a robust business value proposition for change. In the context of the broader business change, define the supporting system and process requirements for development on information systems. Key Accountabilities - Investigates work to determine business requirements and specify business processes, through improvements in information systems, information management, practices, procedures and organization change. Conducts investigations for strategy studies, business requirements and feasibility studies. - Produce key analysis deliverables for project such as the investment proposal, business functional and non-functional requirements, high-level options analysis and feasibility assessment. - Investigate business situations to identify need / value proposition to be addressed. - Challenge & Analyze Requirements Validate business value, organize, specify and model the requirements to ensure they are complete and unambiguous. - Specify, Validate and Verify Requirements Document the requirements in a format that can be shared with stakeholders. Ensure the requirements map to the real business need, are approved by the relevant stakeholders. - Understands business needs and requirements, interprets them into how they can best be configured within the ServiceNow platform. Ensuring requirements are documented and structured with the AGILE framework (Themes, Epics, Enhancements, Stories and Defects). Knowledge & Experience Required - Good Leadership skills and a proven record of ability to influence business or IS colleagues. - Experience of undertaking roles in which analytical thinking is applied to produce business improvements within a challenging and complex environment - Knowledge and experience of delivery change through the software delivery lifecycle. - Experience of working in large complex organization and managing interfaces across multiple units with IS and the business. - Knowledge of ServiceNow platform and experience defining ServiceNow change is essential. - Knowledge and experience of the Agile delivery and working as part of Scrum team desirable - Knowledge of ITSM and ITIL framework desirable. - Knowledge and experience of utilizing LEAN methodology desirable Key Interfaces: - Business Users - IS Business Consultants - Solution Architects - Project Manager - Demand manager - Agile development team - Scrum master - Partner resources - IS Procurement, IS Finance, IS Service Delivery Required Skills: Bachelors Degree in Computer Science or a related field 1-3+ years of professional experience working on ServiceNow projects 2-5+ years of professional experience as a Business Analyst Experience working within an Agile environment Desired Skills (not required but candidate will have exposure to these skills in this role):
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