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Position: ServiceNow CSM Architect
Location Dallas, TX (Remote should be fine)
Duration: Contract
Job Description:
Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
Should have good amount of knowledge on business flow following service now applications:
Must have good experience on ITSM, GRC Module including IRM, Vendor Risk Assessment
o ITSM (Incident/ Problem/ Change/ Configuration) Management -
o CSM Module - B2C, B2B, Sold Products, Installed Products, Integrations with other Modules
Good to have knowledge on following ServiceNow applications.
o CSM - Customer Service Management, ITSM
o ServiceNow Event Management
o Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
Maintain pace with ServiceNow versioning.
Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Maintain and adhere to source code, configuration management, release management and software development best practices.
Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
Providing support / guidance to the development teams during the analysis, development, and testing processes.
Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.
Tekishub Consulting Services
