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The Delivery Manager provides Delivery Oversight as well as People and Organizational Management. This position is a management and consulting role that requires being the operational leader as well as a billable consultant. A Delivery Manager will have a thorough understanding of the Crossfuze project Delivery methodology and will enhance and enforce this methodology by creating and maintaining best practices for services delivery.

Position Responsibilities:

• Leverage ServiceNow technical implementation expertise to deliver value for clients in a 50% billable capacity
• Coach and mentor project resources to deliver technical scope that meets or exceeds client expectations as indicated by CSAT at or above target
• Responsible for people management of 8-12 direct reports that may range from Associate Technical Consultant to Architect
• Coach direct reports to build and execute their individual development plans, hit utilization targets, and meet other key performance indicators such as forecast accuracy
• Collaborate with Leaders across functions and geographies to manage the business, grow the business, and improve the business
• Work with HR to help recruit, interview, and onboard new employees
• Maintain professional and technical knowledge by attending relevant conferences and training

Requirements

• A minimum of 10 years of experience in the IT industry required
• 5+ years of experience working as a team lead, senior level engineer or manager on a Professional Services team
• 5+ years of experience implementing, configuring, and customizing ServiceNow
• Experience leading project teams that help clients solve their most complex business problems through creative thinking and seeking innovative solutions
• Ability to motivate and direct staff members and subordinates
• Strong customer service orientation
• Excellent communication skills
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
• Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or Specific process area
• ServiceNow System Administrator Certification required
• ServiceNow Implementation Specialist in two or more applications preferred
• Bachelors Degree or equivalent work experience

Benefits

• Work from Home
• Custom Training & Development Programs
• Competitive Paid Time Off Benefits
• Competitive Salary & Incentive Compensation Program
• Healthcare Plan (Medical, Dental & Vision)
• 401(k) with Employer Match
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.