Our Client is seeking a Senior ServiceNow Solution Architect.



Roles and Responsibilities:

• Functions as a Subject Matter Expert in assessment, design, and implementation of the ServiceNow platform needed to create an ITSM framework that support the program’s mission delivery needs in a way that positions Unisys as a leader in ITSM-based Managed Service Provider (MSP) based service delivery for our Federal Clients.


• Be recognized in the industry as a notable expert in ServiceNow technology and use this knowledge to generate profitable revenue growth.


• Translates customer goals and objectives into requirements to be levied on the ServiceNow implementation.


• Develop transition approach to establish customer’s ITSM organizational process framework to include a roadmap and timeline for implementation


• Work within and across practices and organizations to design leading-edge ServiceNow solution and integrate 3rd party tools as needed to build comprehensive solutions that meet or exceed customer needs


• Conceptualize, architect, design, implement and integrate ServiceNow infrastructure and features to support customer’s service delivery needs.


• Interface with the client’s highest technical executives.


• Support deployment and post-deployment operations and maintenance of the ServiceNow platform.

Requirements

• Minimum TS clearance with SCI eligibility


• Knowledge of ITIL service management processes


• 3+ years of experience analyzing ITSM maturity assessment results and establishing a transition roadmap that addresses organizational needs and constraints.


• Experience identifying potential design, performance, security, and support problems, including ability to identify technical risks/challenges and develop relevant mitigation strategies.


• 3+ years of solution development experience in standing up the IT support portion of an organizational level ITSM frameworks, including technical solution development, and phased implementation.

• Experience in data and service integration, portal and dashboard development, service automation and orchestration, analytics.


• Experience in Service Level Agreements (SLAs) reporting, Service Catalog development, and Service Catalog driven automation.


• Ability to interface with team members at all levels, including business operations, finance, technology, and management.


• Experience working with US Federal Government customers;


• Excellent written and verbal communication skills

Preferred Skills / Experience:

• Experience or knowledge on Cloud and DevOps technologies (such as AWS, Azure, OpenStack, VMWare, Ansible, etc.) preferred(link removed)>
  
• Experience in leading team through ITSM capability implementation and maturity.


• Project planning and project management


• Experience with developing in ServiceNow and Remedy environments


• Experience in applying artificial intelligence in end user support preferred


• Experience with Security Information and Event Management solution, such as Splunk preferred.

Education / Security Clearance Requirements:

• Master's Degree & 10 years of experience


• Minimum TS clearance with SCI eligibility