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Imp: Hexaware Client: Kirkland LLP Title: Servicenow Test Lead Location: Chicago, IL Rate/Salary: $60-70/Hr or $120-135K base Job Description Test Lead - ServiceNow Seeking an experienced ServiceNow Test Lead. As a ServiceNow Test Lead Engineer, you will be responsible for conducting testing activities, improving the existing manual testing procedures, and leading the transition from a manual testing focus to one of automated testing. This position requires advanced quality assurance and software testing experience. Job Duties Work with ServiceNow project manager, developers, and administrators to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform and applications. Implement ServiceNow Automated Test Framework, Test Management, and other test tools to verify/validate continuous release of ServiceNow major, minor enhancement and maintenance releases. Develop, document, implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria. Communicate test goals, priorities, plans, schedule, status, and results across organization. Document and report ServiceNow testing, verification and validation status and results including details of errors, non-conformances, recommended remediation and corrective actions. Participate in Agile release planning for new ServiceNow feature and platform functionality, defect fixes, and platform optimization. Lead early access testing and user acceptance testing with ServiceNow platform and application stakeholders. Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented. Perform other duties as required. Must-Have Skills & Experience 10 years strong experience in Quality Assurance and leading test team 4+ years of experience in ServiceNow testing is required. Solid understanding of Test approach, test plan and test strategy Manual testing experience of ServiceNow applications like Incident, Problem, Change, Request, Knowledge, CMDB, Release modules Understanding of requirement gathering document and experience of converting the same in test cases Understanding of ServiceNow development and objects used in development Experienced in testing of ServiceNow domain separated environments Strong communication and interpersonal skills Experience in working onsite / offshore model Strong client/stakeholder management skills Good client expectation management