South Orlando Construction Company has an immediate need for a Service Administrator to support the Service Manager

• Schedule, coordinate, and dispatch all service calls


• Manage incoming customer calls and emails


• Create new Service Orders


• Calculate time and material work and prepare for service manager’s approval


• Prepare and send billing/invoices weekly


• Prepare billing and accounts receivable reports/summaries for monthly board meeting


• Follow up on all past due invoices


• Maintain the on-call schedule


• Respond to all messages left with on-call after hours


• Maintain dispatch board/schedule


• Follow up on all pending and recommended work with customers


• Maintain maintenance agreements, including billing and scheduling


• Issue purchase orders and follow up with vendors on open orders


• Assist Service Manager and Service Technicians with all other duties as required


• Assist all others in achieving their goals

• Solver: Methodical, Analytical, Detail-oriented, Logical, Accurate


• Driver: Take-charge, Strategic, Confident, Action-oriented, Result-focused


• Includer: Dependable, team-focused, Reliable, Loyal, Responsible


• Bottom-liner: Rational, Realistic, Practical, Organized, Objective

• Proficient in all Microsoft Office applications


• Exceptional written, verbal communication skills


• Problem solving


• Professionalism


• Dependable


• Handles pressure and fast paced environment


• Capable of multi-tasking of various responsibilities


• Organizing, prioritizing, and ability to meet deadlines


• Attention to detail and accuracy


• Knowledge of industry


• Geographical knowledge of service area


• Confidentiality

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