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Acumen Technology is looking for confident and passionate Service Desk Analyst to join our team. We want IT professionals that understand that the clients experience is as important as knowing the right buttons to press, and that you can have fun while you work.

Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.

A successful Service Desk Analyst would:

• Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email.
• Support our core values and commit to always improving.
• Have fun working.
• Be serious about mastering technology. Areas like Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking will be part of the day to day life.
• Be ready to handle a broad range of troubleshooting requirements, including those escalated by our front line support team.
• Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics.
• Be in the Middle, TN area or willing to relocate.

Work From Home/In Office:

Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide all the technology youll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that comes from group interaction.

Acumen Technology Core Values:

• Intentional Everything
• A-Team Only
• Happy Team = Happy Clients
• Do IT Right
• Deliver with Confidence and Passion
• We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.

Acumens Commitment to our Employees:

• We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.
• We are a hybrid work environment. Applicants should be located in or around the Nashville area for those days that we are in the office.
• Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time

Benefits

• 100% employer paid health insurance (medical and dental)
• Mileage and phone reimbursement
• LinkedIn Learning membership
• Fun working environment and culture
• SIMPLE IRA with 3% match

No relocation assistance provided. Reliable transportation required and must be able to lift at least 50 pounds.