Skill

Required /Desired

Amount

of Experience

Experience identifying and diagnosing issues and problems from start to resolution.

Required

1

Years

Categorize and record reported queries and provide solutions.

Required

1

Years

Support problem identification.

Required

1

Years

Expereience advising users on the appropriate course of action.

Required

1

Years

Escalate, if needed, unresolved problems to a higher level of support.

Required

1

Years

Experience responding to client support requests and contacting clients to determine the nature of the problem.

Required

1

Years

Experience traveling to the client's location or connecting via a remote link.

Required

1

Years

Troubleshooting hardware and software issues.

Required

1

Years

Installing and maintaining hardware and computer peripherals.

Required

1

Years

ServiceNow experience preferred

Desired

1

Years