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WHAT WE ARE LOOKING FOR
Proven track record of at least 3 years of experience supporting Windows and Apple environments.
Strong abilities in supporting PC, (everything from adding RAM to replacing an SSD to strong command line knowledge.)
Adept at Apple, (including OS upgrades, migrations, iOS support and familiarity with MDM.)
Enjoys client onsites in the city, meeting clients, and establishing strong client relationships.
Exceptional ability to explain technical concepts to non-technical users with approachability and empathy.
Thrives when working with a knowledgeable supportive team. Capable of asking for assistance as well as making informed decisions and taking on tasks without supervision and follow-up.
Exceptional ability to multitask with an understanding of ticket priorities and urgency.
Experience using a ticketing system / RMM tool and PSA software.
Ability to prioritize a queue of dispatched service desk tickets and handle a fast-paced environment.

WHAT YOU CAN EXPECT
Be based in our Mid-town Manhattan office and have several client onsites during the week throughout NYC.
3 week orientation, to ensure you have the knowledge and guidance to perform your job and interact with our customers in a confident manner.
Your day-to-day requires strong customer service skills as well as excellent organization and documentation. (This position will directly report to the Service Desk Manager.)
A full range of service desk support tickets to be dispatched to you, (password resets, to printer setups, to OS updates, Workstation migrations, Server troubleshooting, MDM setups.)
Participation in the On-Call rotation (1 week from 9p-9am for urgent/emergency situations, comes with additional compensation.)
Be part of a team that celebrates anniversaries, has ping pong games, monthly employee appreciation prizes and a workplace with humor, levity and occasionally a dog.
More than anything you can expect to learn and be challenged and have opportunities to grow.

HOW DO I APPLY?!
Send resume to
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