|
Search Jobvertise Jobs
| |
Jobvertise
|
Service Now Architect Nashville TN Hybrid
Location: US-TN-Nashville
Email this job to a friend
Report this Job
Hello,
I Hope you are doing great.
This is Ajay from Intellectt INC; we've got an important role Service Now Architect - Nashville, TN with one of our prestigious clients. Interested candidates can please send your updated resume at ajaykumar@intellectt.com Title: Service Now Architect
Location: Nashville, TN (Hybrid Position)
Position: Hybrid
Duration : 1+ Year Contract Job Description: Strategy & Planning 30% Solution Architecture and Development 30% Operational Management 40% Responsibilities: Service Now architect responsible for overall health of TennCare Service Now. Subject matter expert for Service Now modules such as CMDB, Discovery, Event management, Software Asset Management (SAM), Procurement, HRSD, Security Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0, integration hub, Change Management, and any new modules per latest release for Service Now. Identify automation opportunities and make recommendation for improvements to ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog Requests. Support CMDB data model. Provide recommendation and roadmap to improve CMDB operations using the Service Now Discovery tool. Through documented procedures, identify defects/inefficiencies and make recommendations to streamline processes and improve service and support expectations. Work with vendors to develop interface and integrations with other enterprise systems such as Identity Access Management, Enterprise Applications Monitoring Tools, Active Directory, Agile development tools such JIRA/JAMA Act as coordinator for Service Now's support site HIWAVE Provide technical guidance to multiple teams of business analysts, testers, and developers. Review system integration test plans, review design and code of developers. Guide the implementation of new functionality and modules in Service Now. Service Now SDLC backlog review and prioritization. Assist with roadmap planning. Continually advance the capabilities of Service Now, leading to greater usage, assist with defining business processes implemented by Service Now Engage and manage stakeholders and vendors for the purposes of gathering feedback and offering guidance. Demonstrate leadership ability to back decisions with research and the "why," and articulate several options, the pros and cons for each, and a recommendation. Minimum qualifications: - Bachelor's degree in Computer Science, Computer Engineering, Information Technology or relevant field. Certified Service Now System Administrator.
- 10+ years' experience designing, executing, and supporting Service Now solutions.
- Experience in a broad set of technologies related to applications and IT infrastructure
- Effective communication skills (written and verbal) to properly articulate complicated Service Now functionalities to management and other IT development partners.
- Team player and experience with managing vendor teams.
- Experience working in a healthcare environment preferred.
- Substitution of experience for education: -Experience equivalent to fifteen (15) or more years of qualifying professional experience in positions associated with designing/architecting IT solutions or systems, designing and/or implementing Service Now, managing IT projects, and managing teams.
Thanks & Regards, Ajay Kumar
Intellect Inc
EXT:382
Direct No: 732-696-7396
Mail: Ajaykumar@(link removed) 
517 Route 1 South, Suite 1115 Iselin, NJ 08830.
Intellectt INC
|
