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Job TitleService Operations Director IGT Systems
Job Description

Your challenge

Be a key member of Services & Solutions Management Team at IGT Systems. Your role is to lead the operations department of the Service and Solutions Delivery business of IGT Systems. You will drive our product lifecycle management and service parts strategy, and field actions and their deployment. As the global S&SD operations director, you will be representing Philips commitment to quality and partnership throughout the lifecycle of our solutions. Image Guided Therapy Systems. IGT-S is focused on improving patients lives through diagnostics and therapy spanning a wide range of applications including cardiology, neurology and radiology. You will be dedicated to the Service and Solution Delivery business located in Best, the Netherlands. This key arm of the IGT-S business offers a portfolio of services and solutions to the customer throughout the lifecycle of the systems. You will have a primary reporting line to the Business Leader. You will work in an international environment with English as mainly used language. You share the same core values like we do: a can-do-mentality, flexible mindset, open communication, depend on each other, drive for results, readiness to go an extra mile, open communication and trust.


Your role:

All aspects of installed base operations and leading globally operational teams to achieve business goals Field actions deployment management for timely completion of field corrections and removals. Ownership of key processes in Correction and Removals (a Quality and Regulatory process). Parts supply, and repairs according to IGTS strategy across the lifetime of the system. Management of service part inventory and achievement of parts fill rate performance to drive system-uptime for customers Development of efficiencies in parts supply chain and operations (driving parts availability, costs, quality) Driving program management of operations and quality improvements Utilizing LEAN techniques to drive operational efficiency improvements at the business and department level


You're the right fit if:

Master's degree in Engineering or STEM Majors (Science, Technology, Engineering and Math) 12+ years of professional experience within operations, supply chain management within medical device, healthcare regulated business or compliance-focused business 8+ years people and performance management experience.
Proven evidence of success in operational management, operational enhancement, and operational change. Extensive experience in driving quality processes such as CAPAs, Corrections and removals and performing at regulatory/quality audits
A proven track record of implementing, delivering large projects and communicating effectively to executive leadership level. Demonstrated success in working across organizational boundaries, as well as working in a global organization across various cultures and departments. Experienced at building and motivating dynamic, diverse and high performing teams. Strong analytical abilities and demonstrated end to end thinking and problem solving capabilities Entrepreneurial with a readiness to look in unconventional areas, persistence to finding solutions and ability to take calculated risks
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.