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Service Order Dispatcher (Work Control) General Clerk III U.S. Army Fort Jackson

Competitive wages and an INSURANCE ALLOWANCE!

Top reasons to work at EMI Services, a subsidiary of TechFlow:

• Paid Time Off - Vacation, Sick & Federal Holidays
• Employee Stock Ownership Plan (ESOP)
• Career growth and advancement potential

Services Order Dispatcher on the Fort. Jackson team come from all areas of Columbia. Primary responsibility of the Service Order Dispatcher is to receive, record, and distribute work orders to service crews upon customers' requests for repairs and maintenance. The ideal EMI Service Order Dispatcher is highly responsible, detail-oriented, and proficient in the utilization of Maximo (an online government database program).

Salary

$16.20 / hr. plus $4.23 fringe benefits used towards insurance and 401k!

See ALL the fantastic benefits you receive as an employee of EMI below!!

Key Responsibilities

• Record information, such as name, address, article to be repaired, or service to be rendered
  • Distinguish tickets in the query and assign them to the correct department
• Prepare work orders and distributes to service crew
• Schedule service calls and dispatch service crew
  • Schedule and dispatch all preventative and cyclic maintenance work orders
• Relay messages and special instructions to mobile crews and other departments using a two-way radio
• Inputs technicians time and notes in the ticket
  • Close out tickets putting in completed status with detailed notes for documentation
  • Keep record of service calls and work orders
• Issue and sign out keys for Active Duty Military personnel and other Government Officials
  • Maintain a key log
  • Sign and issue building turnovers to new barracks and other Government building recently re-keyed
• Communicate regularly with Public Safety, EMS Personnel, Fire Department, Public Works and other agencies to assist mechanics with gaining access to buildings
• Perform other related duties as assigned

Essential Skills

• Knowledgeable in current office equipment and standard business computer programs
  • proficient in Maximo
  • operate standard office equipment such as computers, typewriters, and copiers
• Knowledge of dispatching methods, techniques, and practices
• Knowledge of building maintenance needs and service requirements
  • practices, methods, materials, and equipment of the building trades
• Adaptable and flexible in work situations
• Prioritizes tasks to ensure completion in a timely manner
• PRACTICES WORKPLACE SAFETY in the use of tools, equipment, and supplies
  • Including proper use of personal protective equipment (PPE)

Requirements

• High school diploma or equivalent
• 2+ years in a related administrative position or formal vocational/technical training in office work
• Valid drivers license
• Pass a pre-employment drug screening and background check
• Regular, dependable attendance
• U. S. citizenship to obtain and maintain access to military installation

Physical Requirements

• Carrying objects/boxes/print-outs short distances
• Extensive work with a personal computer
• May require lifting and moving as much as 25 pounds with assistance
• Use of hands, reaching with hands and arms, talking, and walking
• Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping

* Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

As a team member at EMI, youll enjoy:

• Generous benefits package consistent with Service Contract Agreement
• Insurance Allowance
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (Vacation, Sick & Federal Holidays)
• Safety Allowance
• Uniforms
• Tuition Reimbursement
• Referral program- Join our team then bring your friends

What Sets EMI Apart

EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients expectations.

The Right Partner: EMI has grown by gaining our customers trust and our employees loyalty. Weve successfully performed over 60 service contracts and we understand the unique challenges facing todays military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry.

The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners.

The Right Approach: EMI brings vast expertise and proven solutions to augment our clients operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution.

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