Responsibilities :

- Coordinate Between Support And Service Teams.

- Smoothing The Support And Service Work Process Flow.

- Identifying Hardware And Software Solutions.

- Speaking To Customers To Quickly Get To The Root Of Their Problem.

- Providing Timely And Accurate Customer Feedback.

- Talking Customers Through A Series Of Actions To Resolve A Problem.

- Following Up With Clients To Ensure The Problem Is Resolved.

- Supporting The Roll-Out Of New Applications.

- Providing Support In The Form Of Procedural Documentation.

- Testing And Evaluating New Technologies.

- Conducting Electrical Safety Checks On Equipment.

Requirements :

- Proven experience of 2-3 years in any Service-Support Coordinator, Software Support Position, Service Manager, or Managing Multiple Cases At One Time in a relevant IT field.

- Proficiency in English, Hindi & Gujarati Verbal & written communications.

- Excellent knowledge of MS Office.

- Fast learner and good patience level.

- Self-motivated with a results-driven approach.

- Aptitude in delivering attractive presentations.

- Preferable only BCA/ B Tech/ M Tech / Computer Engineering or Any related field.