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Company Overview: Maple Gingko, a leading international trading company, is seeking a dynamic and experienced professional to join our team as a Service Support Director. With a global presence and a commitment to excellence, we offer a stimulating and inclusive work environment where innovation and collaboration thrive.
Position: Service Support Director
Location: [Barrie, ON, Canada] (International Travel Required)
Responsibilities:
1. Strategic Leadership:
• Provide strategic direction and leadership to the Service Support team to ensure the highest level of customer satisfaction.
• Collaborate with cross-functional teams to align support services with the overall business strategy.
2. Operational Excellence:
• Oversee the development and implementation of efficient service support processes.
• Ensure adherence to international standards and compliance with regulations.
3. Team Management:
• Lead, mentor, and develop a high-performing service support team.
• Foster a culture of continuous improvement and professional development.
4. Client Relationship Management:
• Establish and maintain strong relationships with key clients to understand their needs and expectations.
• Act as a primary point of contact for escalated client issues, ensuring swift resolution.
5. International Coordination:
• Collaborate with regional teams to ensure consistent and high-quality service delivery across international locations.
• Coordinate with other departments to streamline communication and optimize service support processes.
Qualifications:
• College Diploma in Business, Management, or a related field; Bachelor or Master's degree preferred.
• Proven experience in a leadership role within service support, preferably in an international trading environment.
• Strong understanding of international trade regulations and logistics.
• Excellent communication and interpersonal skills.
• Ability to travel internationally as required.
Benefits:
• Competitive salary commensurate with experience.
• Health insurance.
• Opportunities for professional development and career advancement.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to hiringmapleG@gmail.com Please include "Service Support Director Application" in the subject line.
Maple Gingko is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Join us in shaping the future of international trade!