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Job Description:

We are looking for a field service technician of Wide and Small format printers who supports and understands Managed Print Services at clients' print production facilities. Specific solutions that the right individual brings to the table include the ability to identify, recommend, and implement effective technical repair and maintenance solutions for customers.

This is what you get to do:

• Assemble and install Wide and Small format machines
• Accurately diagnose, repair, and maintain small and large format hardware as well as software, ensuring optimum operating conditions based on the manufacturers published electrical and mechanical specifications
• Record service calls including materials and resolutions in the Fleet Manager system
• Assist and participate in new Facilities Management/MPS customer installs and removals to ensure accuracy and efficiency
• Travel to customer locations to install, maintain and/or remove large and small format equipment
• Maintain customer hardware and software by responding to emergency service requests including diagnosing problems, completing repairs and/or recommending solutions

We want to see in your background:

• High School diploma, but an Associate's degree is preferred
• 3-5 years of related field and technical managed print services/facilities experience, including experience installing, maintaining, removing and placement of large and small format printers and copiers
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem-solving and conflict-resolution skills that yield positive results
• Proficient experience with Adobe and Microsoft Office tools including Word, Excel, Outlook, and PowerPoint
• Ability to lift, push and/or pull up to 100 pounds

Here is what we have to offer:

Competitive compensation with an hourly rate and transit expense reimbursement
Excellent Company support and resources
Excellent Company Reputation because we consistently receive 5-star customer reviews (check out our Google Reviews!)
Comprehensive Employee benefits that include full medical, dental, vision, and life insurance as well as a 401-K Plan with company matching
Employee Stock Purchase Plan giving you 15% money by allowing you to buy company share stock on the NYSE at 15% BELOW street value
A management team that supports you and wants to see you be successful
Culture of caring for our employees