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Shared Services Manager, Employee Health & Benefits



Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 10,000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a
Shared Services Manager
at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE: MMC).


A day in the life.

As our
Shared Services Manager
on the
Employee Health & Benefits
team, you'll use your collaboration, strong leadership, and deep benefits administration experience to lead day-to-day operations for a team of specialists in a fast-paced, real-time call center-like environment. Our Shared Services team is the primary go-to for benefits administration, enrollment support, carrier billing reconciliation, and daily ad-hoc assistance for multiple internal and external clients. To ensure continuous high customer satisfaction, the
Shared Services Manager
will monitor team email, call, and response queues, providing prompt and professional guidance per Service Level Agreements (SLAs). Along with individual customer support responsibilities, the
Shared Services Manager
coaches, mentors, and educates subordinates, ensuring everyone is developed to their fullest potential. This role partners with their EH&B Technology management peer to ensure consistency across all accounts and internal processes.


Our future colleague.

Wed love to meet you if your professional track record includes these skills:
Bachelors degree in human resources, business, finance, or a related field is required
Minimum of ten years HR, Benefit Administration, or PEO equivalent work experience is required
Minimum of five years experience leading others (directly or indirectly) while working collaboratively across departments and client teams
Minimum of five years of formal customer service or Benefit Service Center training experience (healthcare or pharmaceutical experience is strongly preferred)
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:
Experience within a third-party administration, benefits brokerage, health and welfareconsulting, health care, or insurance related industry is highly preferred
SPHR, SHRM-CP, or current valid Life and Health licensure preferred
MBA preferred

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close, wed be very interested in meeting you.


Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Flexible Hybrid work
Charitable contribution match programs
Stock purchase opportunities

To learn more about a career at MMA, check us out online: (link removed) or flip through our recruiting brochure: (link removed)
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.


Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.












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