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About the Role

The In Room Dining Supervisor assists the Manager In Room Dining in overseeing the day-to-day management of the In Room Dining Operation.

Position Responsibilities

Ensures that service is carried out in accordance with established policy
Responsible for controlling labor and other operating costs
Trains and evaluates all In Room Dining personnel and enforces food and beverage policies and procedures
Facilitates communication between various hotel, casino Departments and the In-Room Dining and Amenity Department to ensure courteous and prompt service
Ensures sanitation compliance throughout In Room Dining
Handles customer complaints
Responsible for compliance with all regulatory requirements within area of responsibility
Maintains a clean, safe, hazard-free work environment within area of responsibility
Shift assignments may be irregular, and will cover days, nights, weekends and holidays
The ability to handle all types of guest related situations

Essential Functions

The ability to sit, walk, stand, bend, lift, reach, pull, push, kneel, squat and grasp
Must be able to walk and stand for entire shift
The ability to work in a high-pressure environment
Must have ability to sit and work from a computer for extended periods
Must have the manual dexterity to allow for inputting of data into computer software and be capable viewing computer monitors for extended periods of time
Must be able to read fine print areas of invoices and contracts
Must be able lift/push/pull up to 25 lbs

Requirements

High school diploma or GED with three years supervisory experience in Room Service and/or full-service restaurants is preferred
The ability to effectively communicate in English

Benefits

Ocean Casino Resort

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