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Shift Manager Slot Operations Location: US-NJ-Atlantic City Email this job to a friend
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About the Role The Shift Manager Slot Operations will assist the Director Slot Operations, assuming those responsibilities to cover days off, vacations and other times as needed. Position Responsibilities - Assists in the development of the Department's strategic operating plan and capital budget
- Develops training programs with an emphasis on customer service and supervisory leadership
- Oversees Department staffing levels, making appropriate adjustments and recommendations to scheduling personnel on all shifts
- Monitors existing internal controls for efficiency and effectiveness
- Attends guest functions with premium players and addresses problem situations that cannot be resolved by subordinates
- Supervises Slot Department team members to ensure compliance with existing policies and procedures, with an emphasis on customer service.
- Circulates assigned area and observes Slot Department team members performing normal job duties, offering positive and corrective feedback as needed.
- Enhances the guest experience by clearly communicating to them the functionality of the Ocean player card and the advantages of club membership.
- Ensures that all Department activities reflect the policies and regulations of the company/property/Department as well as compliance with all CCC and DGE regulations
Essential Functions - Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to lift/push/pull up to 25 lbs
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Whats Required - High School diploma or equivalent preferred
- Four years experience in Slot Operations with two years as a Slot Supervisor preferred
- The ability to speak, read and write in English
Benefits - Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking
Ocean Casino Resort
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