Essential Duties & Responsibilities

• Serve as a trusted technical advisor to clients seeking a successful deployment of Siebel applications.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience.
• Assist clients with the optimum utilization of their Siebel application through best practices implementation advice.
• Understand customer business requirements, in order to provide expert analysis and recommendations for a successful product implementation.
• Solve complex customer issues using diagnostic tools and methodical troubleshooting methodologies based on expert knowledge of Siebel applications.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Superb trouble-shooting skills and proactive tenacious attitude to problem solving.

Minimal Qualifications

• Strong understanding of the Siebel Architecture, Siebel Application functionality (Navigation, Menus, Assignment Manager, Workflow, etc...), Siebel Development Methodology & Life Cycle, and Siebel Best Practices.
• Excellent interpersonal, presentation and communication skills verbal & written.
• Attention to detail with excellent listening skills and the ability to learn quickly.
• Ability to provide hands-on assistance on client development/test environments with proprietary remote client connectivity tools.
• Demonstrated ability to work independently and as part of a team.
• Proactive attitude towards problem resolution.
• Ability to work calmly and professionally in high pressure situations.

Education

• Bachelor and/or Masters Degree in Computer Science or related field.

Experience

• 10+ years of combined Siebel Development and Siebel Administration hands on experience. Consulting and production support experience across core application modules and vertical applications highly preferred.

Skills

• Siebel Open UI Development, Troubleshooting, and Administration is highly desirable
• Product Configurator, Siebel UCM (Oracle Customer Hub), CTI, Siebel Marketing, OBIEE and Siebel Handheld knowledge is preferred.
• Siebel Application and System Administration: Server Configuration, Server Management, Data, Business Process, Assignment Manager, Communications, etc...
• Siebel Tools Configuration: Business Objects, Business Component, Screens, Views, Applets, eScript, EAI, Siebel VB, Browser Script, etc...
• Familiarity with Operating Systems (Windows, Unix, Linux, Solaris, and OS390)
• Familiarity with different databases (Oracle, SQL Server, DB2, etc...) and SQL programming.
• Experience with Siebel Loyalty module.
• In depth understanding of data relationships and integration to other applications

Desired Qualifications

• Deep expertise of Product Configurator, UCM, CTI, Siebel Marketing, or OBIEE
• Experience managing remote resources